Stephanie St. Pierre, LVT
Snellville,GA
Summary
Accomplished Veterinary Hospital Manager with 30+years solid history of achievement in the veterinary field. Committed to meeting and exceeding all performance objectives and implementing successful change management initiatives. Expertise in strategic planning, employee coaching and medical facility management. Commended for outstanding organizational and leadership skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Hospital Manager
VCA Chamblee Animal Hospital
03.2020 - 06.2023
- Management of revenue, labor, medical supplies, etc
- Focused on team building, servant leadership, and employee empowerment
- Responsible for payroll and benefits, risk and safety, and AAHA accreditation management
- Management of all staff, hiring, and disciplinary actions
- Inventory purchasing and control
- Charge capturing, accounts receivables
- Payroll
- Labor control and scheduling
- Continuing Education and proper training of all team members including doctors
- Controlled drug inventory and overseeing state and federal drug regulations
- Overseeing that all staff members provide quality patient care and excellent client service, as well as teamwork and a fun working environment
- Monthly and yearly financial budgets, P&L Analysis, Marketing Plan, Operating Plan, Equipment Safety and Maintenance, etc.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
Hospital Manager
VCA Terrell Mill Animal Hospital
05.2017 - 03.2020
- Management of revenue, labor, medical supplies, etc
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Established efficient scheduling systems that minimized wait times for patients while optimizing staff workload distribution.
- Responsible for payroll and benefits, risk and safety, and AAHA accreditation management
- Management of all staff, hiring, and disciplinary actions
- Inventory purchasing and control
- Charge capturing, accounts receivables
- Labor control and scheduling
- Continuing Education and proper training of all team members including doctors
- Controlled drug inventory and overseeing state and federal drug regulations
- Overseeing that all staff members provide quality patient care and excellent client service, as well as teamwork and a fun working environment
- Monthly and yearly financial budgets, P&L Management and Analysis, Operating Plan, Marketing Plan, Equipment Safety & Maintenance, etc.
Hospital Manager
VCA Dekalb-Gwinnett Animal Emergency Hospital
10.2013 - 12.2016
- Management of all staff, hiring, and disciplinary actions
- Inventory purchasing and control
- Charge capturing, accounts receivables
- Labor control and scheduling
- Continuing Education and proper training of all team members including doctors
- Controlled drug inventory and overseeing state and federal drug regulations
- Overseeing that all staff members provide quality patient care and excellent client service, as well as teamwork and a fun working environment
- Monthly and yearly financial budgets, P&L Management & Analysis, Marketing Plan, Operating Plan, Equipment Safety & Maintenance, etc.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Spearheaded community outreach initiatives aimed at increasing public awareness of hospital services and promoting a positive image of the institution.
- Oversaw recruitment efforts for healthcare professionals, resulting in the hiring of highly skilled and compassionate staff members.
Hospital Manager
VCA Animal Emergency Center of Gwinnett
08.2011 - 10.2013
- Management of all staff, hiring, and disciplinary actions
- Inventory purchasing and control
- Charge capturing, accounts receivables
- Labor control and scheduling
- Continuing Education and proper training of all team members including doctors
- Controlled drug inventory and overseeing state and federal drug regulations
- Overseeing that all staff members provide quality patient care and excellent client service, as well as teamwork and a fun working environment
- Monthly and yearly financial budgets, P&L Management & Analysis, Marketing Plan, Operating Plan, Equipment Safety & Maintenance, etc.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Established efficient scheduling systems that minimized wait times for patients while optimizing staff workload distribution.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Spearheaded community outreach initiatives aimed at increasing public awareness of hospital services and promoting a positive image of the institution.
- Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
RVT, Technical Supervisor
VCA Animal Emergency Center of Gwinnett
06.2003 - 08.2011
- Assistant to hospital manager, client service, patient care, training of new team members, supervision of hospital team, assist Medical Director and Hospital Manager in implementation of new protocols and procedures, alongside Medical Director and Hospital Manager oversee controlled substances, manage accounts receivable.
Kennel Assistant, Veterinary Assistant, and Receptionist
Brookwood Animal Hospital
09.1994 - 12.2003
- Perform venipuncture, anesthesia monitoring, radiology, and administration or assist doctors in administration of vaccinations.
Education
Skills
- Staff Development
- Critical Thinking
- Training and mentoring
- Employee Recruitment and Hiring
- Schedule Management
- Employee Performance Evaluations
- Personnel Management
- Drug Inventory Management
- Process Implementation
- Performance monitoring
- Data Analysis
- Risk Management
- Budget Planning
- Inventory and restocking
- Performance Metrics
- Facility Oversight
- Financial Operations Oversight
- Operating Plans Development
- Profit improvements
- Nursing Operations Management
Accreditations
- Associates of Applied Technology in Veterinary Technology, 06/2003 Gwinnett Technical College, Lawrenceville, GA
- Active registration in Georgia (license number VETT000406)
Awards
Q2 2012 Star Employee, VCA Animal Emergency Center of Gwinnett
References
- Kathy Kero, DVM, Winder Corners Animal Hospital, Carevet, Medical Director, 706-248-7360
- Todd Nizialek, DVM, VCA Falcon Village Animal Hospital, Medical Director VCA Area Medical Director, 678-549-7467
- Jessica Sewell, LVT, VCA National Director of Career Progression, 404-372-5619
Certification
- Licensed Veterinary Technician, 2003 (still active)
Timeline
Hospital Manager
VCA Chamblee Animal Hospital
03.2020 - 06.2023
Hospital Manager
VCA Terrell Mill Animal Hospital
05.2017 - 03.2020
Hospital Manager
VCA Dekalb-Gwinnett Animal Emergency Hospital
10.2013 - 12.2016
Hospital Manager
VCA Animal Emergency Center of Gwinnett
08.2011 - 10.2013
RVT, Technical Supervisor
VCA Animal Emergency Center of Gwinnett
06.2003 - 08.2011
Kennel Assistant, Veterinary Assistant, and Receptionist
Brookwood Animal Hospital
09.1994 - 12.2003