Rachel Register
Conway,SC
Summary
Accomplished Patient Advocate and Insurance Producer with a proven track record at AllState, adept in relationship building and quality assurance. Expert in eligibility determination and leveraging computer skills to enhance patient and client experiences. Achieved significant improvements in patient rights awareness and insurance policy accuracy, demonstrating a strong ability to meet diverse needs in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Advocate
Your Health
Conway, SC
06.2023 - Current
- Informed patients about their rights under HIPAA regulations.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Insurance Producer
AllState
Conway, SC
05.2021 - 06.2023
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Assisted with the underwriting process by gathering necessary documents from applicants.
- Upheld compliance standards for insurance sales.
- Developed appropriate quotes based on risk information.
- Wrote policies, finalized documents, and filed paperwork.
- Offered information about policy and coverage details.
Insurance Producer
State Farm
Conway, SC
01.2019 - 02.2021
- Monitored clients' insurance coverages to ensure changing needs were met.
- Generated leads through referrals, online campaigns, mailers.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Operated in fast-paced and driven sales environment.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Updated customer profiles with current information regarding contact details or policy changes.
Education
High School Diploma -
Conway High School
Conway, SC06-2015
Skills
- Quality assurance
- Relationship building
- Reporting
- Patient rights
- Eligibility determination
- Computer savvy
Certification
- Property and Causality insurance license 2021
Timeline
Patient Advocate
Your Health
06.2023 - Current
Insurance Producer
AllState
05.2021 - 06.2023
Insurance Producer
State Farm
01.2019 - 02.2021
High School Diploma -
Conway High School