Rachel Reid
Creston,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Moran Logistics
Watsontown, PA
10.2024 - 11.2025
- Served as the first contact for clients and customers handling questions and resolving any issues regarding accounts via email and phone.
- Processed and entered new orders to be picked from the warehouse.
- Worked with warehouse supervisor to ensure accuracy of material being loaded out. Including quantity and type.
- Managed all office responsibilities, included but not limited to organizing and creating spreadsheets for inventory, writing and maintaining SOP’s, managing inventory, working with transportation on accuracy of loaded trailers, and general office tasks.
- Assisted with billing processes doing data entry and communicating with clients and escalating to management as needed.
- Scheduled and maintained all appointments for inbound and outbound rail cars and trucks.
- Maintained office files, documentation, and office supply orders.
- Prepared Bill of Ladings and delivery receipts for customer review.
Office Administrator
Servpro
Bloomsburg, PA
07.2024 - 10.2024
- Created estimates in Xactimate for restoration jobs.
- Worked closely with insurance adjusters through the process of doing estimates, providing documentation, and resolving issues.
- Researched and organized information needed for ongoing projects for customers, including finding reconstruction contractors.
- Managed daily administrative tasks, including answering phone calls and responding to emails.
- Scheduled appointments and maintained calendars for multiple team members.
- Collaborated with HR department to onboard new employees, including preparing paperwork and conducting orientation sessions.
- Handled confidential information with utmost discretion and ensured compliance with company data protection policies.
- Developed effective communication channels between different departments to enhance workflow efficiency.
- Responded promptly to customer inquiries or complaints via email or phone call in a professional manner.
- Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment and handled payment filing and scanning.
- Created and maintained electronic filing system to ensure easy access to important documents.
Associate Logistics Coordinator/Associate Data Analyst
Jarrett Logistics
Orrville, OH
09.2021 - 07.2024
- Processed orders and routing directives, with a special focus on accuracy.
- Answered customer queries with relevant information in email and phone calls.
- Worked with leadership to implement initiatives.
- Met and exceeded time goals as set by company metrics.
- Researched and developed analytics for carrier performance, cost, and on time deliveries.
- Audited and prepared invoice content for clients ensuring accuracy before billing.
- Tracked and worked with carriers on issues concerning routing, drop trailers and claims.
- Worked closely with team members communicating effectively on team goals.
- Researched carrier options for clients to ensure cost effectiveness.
- Dispatched shipments through API, online portals and phone.
- Handled OS&D shortages, lost freight, and damages.
- Multitasked on multiple client accounts handling carrier assignments and tracking. Paying special attention to their varied requirements.
- Created and updated spreadsheets and visualizations for carrier performance.
- Prepared Bill of ladings, customer reports and spot contracts.
Education
High School Diploma -
Cloverleaf High School
Lodi, OH06.2002
Skills
- Customer service
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Microsoft Office Suite
- Order processing
- Administrative support
Timeline
Customer Service Representative
Moran Logistics
10.2024 - 11.2025
Office Administrator
Servpro
07.2024 - 10.2024
Associate Logistics Coordinator/Associate Data Analyst
Jarrett Logistics
09.2021 - 07.2024
High School Diploma -
Cloverleaf High School