Rachel Renfro
Aubrey,TX
Summary
Detail-oriented Operations Professional with over 10 years of experience enhancing business operations and workflows. Skilled in developing efficient processes, preparing documentation, training teams, and managing project timelines. Experienced in remote environments, effectively balancing multiple priorities while maintaining confidentiality. Committed to establishing organized systems that drive strategic focus.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Operations Coordinator
REN.Pro Renovations
Aubrey, Tx
04.2025 - Current
- Coordinate customer communications, scheduling, project timelines, and administrative operations.
- Manage documentation, proposals, invoices, and client records with strong attention to accuracy.
- Coordinate communication between customers, vendors, and internal team members to ensure projects remain on schedule.
- Improve administrative workflows that increase efficiency and organization.
- Track project progress and provide timely updates to stakeholders.
Operations & Compliance Specialist (Title Analyst
Hyundai Capital America
Plano, Tx
03.2021 - 04.2026
- Managed high-volume documentation and compliance processes while maintaining strict accuracy and confidentiality.
- Coordinated workflows between multiple departments to ensure timely completion of operational priorities.
- Created and maintained process documentation, training materials, and operational procedures.
- Trained and onboarded new employees while serving as a subject matter expert.
- Monitored productivity, quality metrics, and workflow performance to identify improvement opportunities.
- Assisted leadership by tracking operational performance and supporting reporting initiatives.
- Resolved escalated issues through critical thinking and collaboration across teams.
- Recommended workflow improvements that enhanced efficiency and consistency.
Operations Assistant Manager
U-Haul
Denton, Tx
02.2019 - 04.2021
- Helped lead daily operations, overseeing scheduling, customer service, documentation, inventory, and administrative functions in a fast-paced environment.
- Led the team to become the #1 moving equipment location within the district/DFW market during my tenure by driving operational excellence, customer service, and team performance.
- Helped achieve top-performing storage unit sales among competing DFW locations through relationship building, process improvements, and sales coaching.
- Coordinated business operations, maintained accurate records, and ensured compliance with company procedures.
- Assisted with employee training, performance coaching, and workflow improvements that increased efficiency and customer satisfaction.
- Resolved customer concerns and operational issues while balancing multiple priorities and maintaining high service standards.
Lead Teacher | Program Manager | Trainer
Little Elm ISD
Little Elm, Texas
08.2009 - 05.2018
- Coordinated curriculum implementation and daily program operations to ensure alignment with educational standards.
- Planned schedules, organized resources, and managed multiple priorities to enhance program delivery.
- Trained and mentored instructional staff on best practices and organizational procedures.
- Prepared documentation, maintained records, and communicated regularly with administrators and families.
- Implemented organizational improvements that increased program effectiveness and supported staff engagement.
Education
Bachelor of Science - Nutrition Sciences
Texas Woman's University
Denton, TX 01.2018 - 12.2020
Skills
- Project coordination
- Admin support
- Documentation management
- Contract administration
- Onboarding training
- Operational Planning
- Process Improvement
- Information security
- AI Productivity Tools
- Time Management
- Problem Solving
- Meeting management
- Collaboration skills
- Communication skills
Volunteer Experience
American Red Cross
Volunteer
- Assisted with community events and supported organizational initiatives.
Hope’s Door Resale Store
Volunteer
- Supported daily operations, customer service, and donation processing for a nonprofit serving families impacted by domestic violence.
Goodwill Industries
Volunteer
- Assisted with donation organization and community support activities.
Church Volunteer
- Coordinated and supported church events and family programs, working collaboratively with volunteers to serve the community.
Timeline
Administrative Operations Coordinator
REN.Pro Renovations
04.2025 - Current
Operations & Compliance Specialist (Title Analyst
Hyundai Capital America
03.2021 - 04.2026
Operations Assistant Manager
U-Haul
02.2019 - 04.2021
Bachelor of Science - Nutrition Sciences
Texas Woman's University
01.2018 - 12.2020
Lead Teacher | Program Manager | Trainer
Little Elm ISD
08.2009 - 05.2018