Rachel Reynolds
North Adams,MA
Summary
Enthusiastic professional seeking to leverage experience in promoting companies in a positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform the general public of promotions and initiatives, and influence targeted audiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Event Manager
Bloom Meadows
Hancock
06.2017 - Current
- Develop and implement event plans, including budgets, timelines, floor plans, catering, décor, entertainment, and special guests
- Oversee all aspects of event production from conception through completion
- Serve as the primary contact person responsible for responding to inquiries about events
- Resolve any issues that arose during an event in a timely manner
- Processed orders, invoices and payments accurately and efficiently.
- Created detailed invoices and processed payments from customers.
- Reconciled inter-company balances on a monthly basis.
- Verified compliance with established accounting standards through reviews of documents such as journals, ledgers.
Branch Manager
MountainOne Bank
Williamstown
03.2016 - 05.2017
- Provided guidance and support to team members regarding problem resolution and customer service issues
- Ensured compliance with established policies, procedures and regulations governing banking operations
- Participated in community events to promote brand awareness
- Performed regular audits of financial records to ensure accuracy
- Managed and inspired team members to perform to full potential, driving branch profitability
- Assigned duties to employees and examined work for accuracy, neatness, and timeliness
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Customer Service Representative
MountainOne Bank
North Adams
01.2010 - 03.2016
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gather customer feedback through surveys and use the data to improve customer service
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, emails, and in-person inquiries to facilitate customer service.
Bank Teller
Williamstown Savings Bank
Williamstown
06.2006 - 01.2010
- Processed customer deposits and withdrawals accurately, balancing cash drawers daily
- Maintained confidentiality of bank records, transactions, and customer information
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval
- Performed cash handling duties including counting paper currency, coins, and checks
- Balanced teller drawers regularly throughout the day according to established procedures
- Managed large sums of money with accuracy while maintaining appropriate levels of security.
Education
High School Diploma -
Berlin Jr/Sr High School
06.2005
Skills
- Schedule Management
- Organizational Skills
- Written and Verbal Communication
- Financial Reporting
- Invoicing and Billing
- Month-end documentation
- Account Reconciliation
Certification
- TIPS
- Serve Safe
- CPR
- Massachusetts Notary Public
References
Available upon request
Timeline
Event Manager
Bloom Meadows
06.2017 - Current
Branch Manager
MountainOne Bank
03.2016 - 05.2017
Customer Service Representative
MountainOne Bank
01.2010 - 03.2016
Bank Teller
Williamstown Savings Bank
06.2006 - 01.2010
High School Diploma -
Berlin Jr/Sr High School
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