Rachel Rhodes
Powell,WY
Summary
Dynamic Assistant Manager with a proven track record at Rack Rooms Shoe Store, enhancing customer satisfaction and streamlining operations. Excelled in money handling and team motivation, significantly boosting business growth. Skilled in staff development and customer relations, fostering a positive work environment and driving team success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Rack Rooms Shoe Store
04.2017 - 02.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed detailed plans based on broad guidance and direction.
Assistant Manager
Off Broadway Shoe Warehouse
07.2012 - 05.2017
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Mcgavock High School
Nashville, TNSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Development
- Orientation and training
- Customer Service
- Teamwork and Collaboration
- Time Management
- Organizational Skills
- Active Listening
- Good Judgment
- Team building
- Team Development
- Training and Development
Timeline
Assistant Manager
Rack Rooms Shoe Store
04.2017 - 02.2020
Assistant Manager
Off Broadway Shoe Warehouse
07.2012 - 05.2017
High School Diploma -
Mcgavock High School
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