Elizabeth Smith
New Bern,NC
Summary
Dynamic professional with extensive experience at Rack Rooms Shoe Store, excelling in employee training and customer service. Proven ability to enhance team performance and ensure regulatory compliance, while fostering strong customer relationships. Skilled in payroll administration and conflict resolution, driving operational success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Rack Rooms Shoe Store
Morehead, NC
05.2025 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Representative
Jim Dandy
Morehead, NC
05.2024 - 05.2025
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
West Carteret High School
Morehead City, NC06-2025
Skills
- Customer service
- Employee training
- Payroll administration
- Conflict resolution
- Team building
- Product knowledge
- Time management
- Sales support
- Regulatory compliance
- Verbal and written communication
- Employee supervision
- Team motivation
- Inventory management
- Decision-making
- Product and service sales
- Money handling
Timeline
Assistant Manager
Rack Rooms Shoe Store
05.2025 - Current
Customer Service Representative
Jim Dandy
05.2024 - 05.2025
High School Diploma -
West Carteret High School
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