Rachel Rice
Richmond ,MO
Summary
Dynamic and empathetic professional with a proven track record in child development, customer satisfaction, represention and sales, notably at Pro-Health.
Leveraged patience, group leadership, and strategic sales plans to exceed targets and foster strong relationships. Skilled in multitasking and time management, achieving top performer status and significantly expanding customer bases.
Expertise in developing close relationships with customers and potential clients. People are my thing! However, being a stay at home mother to my 5 children was very important to me, prompting me to open the In Home Childcare Business to supplement income and save childcare costs. Never had to advertise my business and relied solely on word of mouth and an excellent reputation. Covid and the age out status of my clients ultimately led me to close the daycare in 2021.
I haven't been in the work force for many years now, but have still gained experience throughout the years volunteering for many roles in community including Vice Presidemt of the Richmond Youth Football League, founder the Giving Circle (a community outreach program), PTO, and have handled many fundraising events for different groups and individuals, while at the same time completely handling the lives and schedules of 7 people at once for many years. I can literally do anything and if not , then learn to quickly.
Overview
19
19
years of professional experience
Work History
Childcare Provider/ Business Owner
Self Employed Web
Richmond, MO
11.2012 - 01.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Provided emotional support and guidance to children during difficult times.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Liaised with parents and guardians to discuss child progress.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Encouraged positive behavior and social interaction among children with reward-based system.
- Increased parental satisfaction, providing detailed daily reports on child progress and activities.
- Managed scheduling and logistics for field trips, ensuring educational and safe experiences for children.
- Facilitated parent-teacher conferences, building strong relationships and open communication channels.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Broker Assistant
Vandiver Realty
05.2011 - 11.2012
- Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
- Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
- Assisted in the preparation of presentations for potential investors, showcasing the value of brokerage services offered.
- Coordinated marketing efforts for brokerage services including creating promotional materials and organizing events.
- Organized securities sales and purchases on behalf of customers and companies.
- Developed strong relationships with clients through regular follow-ups and status updates on their investments.
- Supported brokers in closing deals, ensuring all necessary paperwork was completed accurately and timely.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on various financial products.
- Optimized time management for brokers by handling routine tasks such as scheduling appointments and managing calendars.
- Organized meetings and conference calls between brokers, clients, and other parties involved in transactions.
- Exhibited adaptability and resourcefulness by providing support during high-pressure situations such as market volatility or time-sensitive transactions.
- Arranged for inspections and surveys of sold properties.
- Responded via telephone and email to questions regarding licensing, commissions, and website navigation.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Recorded supporting documentation for phone calls and written correspondence.
- Completed training programs to remain updated and further develop proficiency of important industry information.
Sales Representative
Pro Health
Kansas City, MO
03.2002 - 01.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Exceeded sales targets through effective planning and goal setting.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Fostered collaborative environment, sharing best practices among sales team.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Identified and tapped into new markets, significantly expanding customer base.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Hardin Central
Hardin, MO05.1999
Skills
- Patience and empathy
- Positive reinforcement
- Group leadership
- Observation and assessments
- Event planning
- Safety
- Special needs experience
- Social development oversight
- Problem-solving
- Multitasking Abilities
- Time management
- Networking
- Active listening
- Sales presentations
- Objection handling
- Complaint handling
- Product description
- Social selling
- Relationship selling
- Prospecting clients
- Reference selling
- Sales demonstration
- Customer relations
- Product and service knowledge
- Interpersonal communication skills
- Complex Problem-solving
- Customer retention
Timeline
Childcare Provider/ Business Owner
Self Employed Web
11.2012 - 01.2021
Broker Assistant
Vandiver Realty
05.2011 - 11.2012
Sales Representative
Pro Health
03.2002 - 01.2004
Hardin Central