RACHEL S. RIOS
Chicago,Illinois
Summary
Dynamic mental health professional with extensive experience at Indigo Therapy Group, specializing in evidence-based therapy and crisis intervention. Proven ability to enhance client outcomes through effective case management and collaborative care. Skilled in treatment planning and cultural competence, fostering trust and engagement in diverse populations. Proficient in EMR/EHR systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Psychotherapist/Social Worker
Indigo Therapy Group
Northbrook, Illinois
05.2022 - Current
- Delivered individual and family therapy for clients experiencing anxiety and trauma, utilizing evidence-based interventions to improve emotional regulation and functioning.
- Designed and implemented individualized treatment plans, integrating CBT and Theraplay principles, to support client growth and measurable progress.
- Collaborated effectively with multidisciplinary teams to coordinate care, monitor outcomes, and enhance overall client success.
Vendor
Wrigley Field
Chicago, Illinois
06.2015 - Current
- Promoted and sold products to large crowds at Wrigley Field, using effective communication and marketing techniques to drive sales.
- Provided fast, friendly customer service in a high-pressure environment while adapting to diverse customer needs.
- Accurately handled cash and digital transactions, ensuring precision with numbers, and reliable sales tracking.
Social Work Intern
The Douglas Center
Skokie, Illinois
01.2022 - 05.2022
- Facilitated group therapy sessions under clinical supervision, supporting clients’ social, emotional, and therapeutic goals.
- Completed case management, documentation, and accurate data entry to ensure continuity of care, and compliance with program standards.
- Assisted the Clinical Director with clinical and administrative tasks, including planning and organizing the center’s annual open house, and community outreach efforts.
Mental Health Specialist
Hartgrove Behavioral Health System
Chicago, Illinois
07.2019 - 05.2022
- Provided therapeutic group programming for pediatric and pre-adolescent patients, supporting emotional regulation, coping skills, and treatment engagement.
- Monitored and managed patient safety and behavior in a fast-paced inpatient setting, responding effectively to high-stress and crisis situations.
- Utilized de-escalation and crisis intervention techniques to stabilize patients, maintain a safe therapeutic environment, and support the clinical treatment team.
Clinician in Training
Dominican University
River Forest, Illinois
08.2021 - 11.2021
- Provided supervised clinical services to diverse student populations, supporting mental health concerns through evidence-based therapeutic interventions.
- Conducted clinical assessments, documentation, and treatment planning in accordance with university and ethical standards.
- Collaborated with supervisors and interdisciplinary teams to support student well-being, professional development, and continuity of care.
Transition Specialist
HANA Center
Chicago, Illinois
01.2021 - 07.2021
- Provided case management and direct client support to primarily Korean and Korean American populations, assisting with transitions related to social services, housing, and community resources.
- Delivered culturally responsive customer service, building trust with clients while addressing diverse needs in a fast-paced community setting.
- Maintained accurate data entry, documentation, and records to support program tracking, reporting, and continuity of care.
Education
Master of Social Work - Specialization in Mental Health
Loyola University Chicago
Chicago, Illinois05.2022
Bachelor of Science - Psychology
Illinois State University
Normal, Illinois05.2019
Skills
- Microsoft Office, EMR/EHR, and medical records management, HIPAA compliance
- Case management, care coordination, and client goal planning
- Evidence-based therapy, treatment planning, and mental health assessments
- Crisis intervention, conflict resolution, and direct patient care
- Group facilitation, cultural competence, and effective communication (verbal and written)
- Theraplay Level 1, Marschak Interaction Method
- Client documentation, reporting, and records management
- Time management, organization, multitasking, problem-solving, and team collaboration
- Spanish (conversational/proficient — adjust as needed)
Certification
- Licensed Clinical Social Worker (LCSW), Illinois, 08/01/25
- Licensed Social Worker (LSW), Illinois, 11/01/22
Training
- Developing Cultural Competency Around Gender & Sexual Identities, Kelly George, LCPC
- Exposures to Exposures: An Interactive Workshop, Kerry Curran, LCSW
- Individual Dialectical Behavior Therapy, Linda Lawson, LCSW
Timeline
Psychotherapist/Social Worker
Indigo Therapy Group
05.2022 - Current
Social Work Intern
The Douglas Center
01.2022 - 05.2022
Clinician in Training
Dominican University
08.2021 - 11.2021
Transition Specialist
HANA Center
01.2021 - 07.2021
Mental Health Specialist
Hartgrove Behavioral Health System
07.2019 - 05.2022
Vendor
Wrigley Field
06.2015 - Current
Master of Social Work - Specialization in Mental Health
Loyola University Chicago
Bachelor of Science - Psychology
Illinois State University