Rachel ROGGIO
Staten Island
Summary
Strategic and highly organized Administrative professional specializing in optimizing workflows and ensuring the comprehensive, on-time completion of critical tasks. Consistently delivering exceptional customer service within demanding, fast-paced environments. Possessing an exceptional eye for detail and robust decision-making abilities, I skillfully orchestrate the management of multiple, concurrent projects from inception to successful close. A self-driven leader committed to achieving excellence, both independently and through collaborative team efforts.
Overview
14
14
years of professional experience
Work History
ADMINISTRATIVE SUPPORT ASSISTANT
Northwell Health Physician Partners SIUH Urology-Surgery
Staten Island, NY
06.2021 - Current
- Maintaining multiple physician schedules by scheduling appointments, organizing meetings, and prioritizing workloads to ensure time management deadlines with overall patient care.
- Adhered to HIPPA guidelines and documented various case histories, medical information, and insurance details to provide well-ordered appointments and payment processing.
- Answering and directing phone calls, while maintaining an organized filling system.
- Assisting physicians and other staff members with projects and tasks such as renewing licenses, obtaining genomic testing, decipher reports, coordinating with company representatives and management, and coordinating with hospital staff to facilitate patient needs.
VETERINARY ASSISTANT/RECEPTIONIST
Greater Staten Island Veterinary Services
Staten Island, NY
08.2016 - 06.2021
- Assisted veterinarians during complex procedures by keeping animals calm and restraining them while they undergo treatment.
- Utilized knowledge of medicine to communicate status of animals to owners and provided answers to questions about medical treatment and products.
- Communicated details of animal care to owners, educating them about specific issues, illnesses, treatment methods, and recovery.
- Provided thorough medical exams of all resident animals.
- Provided administrative support by answering phones, scheduling appointments, updating calendars, checking in and checking out clients, and receiving/posting payments.
VETERINARY ASSISTANT
Forest Animal Hospital
Staten Island, NY
09.2011 - 08.2016
- Assisted veterinarian with routine exams and laboratory procedures.
- Greeted patients and their owners as they arrived in the office.
- Taking vital signs of the animal upon arrival.
- Provided patient restraint during procedures and examinations.
- Administered medicine to patients and provided other needed post-operative care.
Education
Certified Nursing Assistant Certificate -
The New Millennium Training Center, LTD
03-2014
High School Diploma - undefined
Susan E. Wagner High School
06-2011
Skills
- Self-motivated, efficient, resourceful, and reliable under pressure
- Exceptional communication and interpersonal skills
- Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively
- Ability to function effectively as a team player and work independently to achieve goals
- Multi-physician scheduling and calendar coordination
- Direct support to attending multiple physicians, administrative and ancillary teams
- Meeting scheduling deadlines and agenda preparation
- Experience with Epic EHR and EMR systems
Timeline
ADMINISTRATIVE SUPPORT ASSISTANT
Northwell Health Physician Partners SIUH Urology-Surgery
06.2021 - Current
VETERINARY ASSISTANT/RECEPTIONIST
Greater Staten Island Veterinary Services
08.2016 - 06.2021
VETERINARY ASSISTANT
Forest Animal Hospital
09.2011 - 08.2016
High School Diploma - undefined
Susan E. Wagner High School
Certified Nursing Assistant Certificate -
The New Millennium Training Center, LTD