Rachel Romero
Odessa,TX
Summary
Dynamic leader with a proven track record in business operations management and client relationship management, notably at RC Commercial Cleaning. Excelled in market analysis and staff training, enhancing customer satisfaction and employee performance. Skilled in negotiating and fostering strong relationships, driving revenue growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Owner/Operator
RC Commercial Cleaning
Odessa, Texas
10.2021 - Current
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Assistant Manager
MAC Cosmetics
Odessa, Texas
08.2016 - 12.2019
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between team members in an effective manner.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
Real Estate Agent
Sims & Guess Realtors
Odessa, Texas
05.2014 - 10.2015
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Maintained updated knowledge of local real estate markets.
- Attended industry events such as conventions and seminars.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Prepared comparative market analysis to estimate properties' value.
- Researched current listings available in the area using multiple online resources.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Explained financial requirements and analytical data to potential buyers and sellers.
Medical Assistant
Pam Cunningham, M.D., Ben Cunningham, M.D.
Odessa, Texas
09.2007 - 03.2008
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Documented notes during patient visits.
- Contacted medical facilities to schedule patients for admission.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Explained treatment procedures and physicians' instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Assisted back office patient processes to reduce office wait times.
- Organized patient charts before each day's clinic sessions began.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Supported administrative staff by processing payments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patient examinations.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Informed patients of financial responsibilities prior to rendering services.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Arranged hospital admissions for patients as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled appointments, managed patient records and updated medical histories.
- Conducted patient intake interviews to collect medical information and insurance details.
- Interviewed patients to complete case histories and intake forms.
Education
Principles Of Real Estate Law of Contracts/Agency - Real Estate
Allied Real Estate School
Laguna Hills, CA05-2014
High School Diploma -
Odessa High School
Odessa, TX05-1999
Some College (No Degree) - Nursing
Odessa College
Odessa, TXSkills
- Sales negotiation
- Marketing expertise
- Pricing strategy development
- Business operations management
- Recruiting and hiring
- Inventory management
- Relationship management
- Market analysis
- Negotiation
- Operations management
- Staff training and development
- Hiring
- Client relationship management
- Recruiting and interviewing
- Customer rapport
- Adaptability and flexibility
- Team motivation techniques
- Staff supervision
- Employee performance evaluation
- Employee supervision
- Orientating and training
- Meeting facilitation
- Team motivation
- Employee engagement
- Policy administration
- Scheduling and planning
- Product and service sales
- Customer service and satisfaction
- Money handling
- Conflict resolution
- Time management
- Multitasking and organization
- Verbal and written communication
- Employee scheduling
- Task delegation
- Retail operations
Timeline
Owner/Operator
RC Commercial Cleaning
10.2021 - Current
Assistant Manager
MAC Cosmetics
08.2016 - 12.2019
Real Estate Agent
Sims & Guess Realtors
05.2014 - 10.2015
Medical Assistant
Pam Cunningham, M.D., Ben Cunningham, M.D.
09.2007 - 03.2008
Principles Of Real Estate Law of Contracts/Agency - Real Estate
Allied Real Estate School
High School Diploma -
Odessa High School
Some College (No Degree) - Nursing
Odessa College
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