Rachel Rosas
San Francisco,CA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Eyewear Specialist
Looksie Optometry
09.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Eyecare Advisor
Lenscrafters
10.2021 - 09.2022
- Greet all patients with a warm welcome, check-in patients with appointments, and booking walk-ins when possible
- Provide patients with health forms, including information on
- HIPPA
- Attentively answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Perform pre-assessments for Doctor and instruct new contact lens wearers on proper wear and care of contact lenses
- Set up and manage paper or electronic filing systems, record information, and update paperwork
- Educate and assist patients with selecting frames and lenses
- Adjust, repair, and dispense glasses to patients
- Knowledge of insurance and service estimates, retrieve missing insurance information and call patients when received
Barista
Starbucks
06.2019 - 10.2021
- Collaborated with team members to meet consistent customer service satisfaction for over 50 customers a day
- Memorized orders, recipes, and menu list to appropriately make recommendations to customers
- Reduced customer wait times by quickly and efficiently operating sales register and restocking
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Mission High School
San Francisco, CA06.2020
Skills
- Teamwork Oriented
- Ability to Multitask
- Outstanding Customer Service
- Conflict Resolution Techniques
- Point of Sale Knowledge
- Consultative Sales Approach
- Electronic Medical Record (EMR) Systems
- Patient Flow
- Scheduling
- Explaining Patient Benefits
Languages
Spanish
Native or Bilingual
Timeline
Eyewear Specialist
Looksie Optometry
09.2022 - Current
Eyecare Advisor
Lenscrafters
10.2021 - 09.2022
Barista
Starbucks
06.2019 - 10.2021
High School Diploma -
Mission High School
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