I am a professional and creative bartender and customer service expert, using both my extensive knowledge of spirits and wine and my natural empathy to procure a second to none customer experience. Coming from a decade in the hospitality industry, I know how to maintain a following of regular patrons at my bar, and I am able to maximize sales with both my customer service experience and my targeted sales experience. With excellent relationship building skills and the ability to multitask, I would love to be an asset to your business.
Hi, I’m
Rachel Rosen
Providence,RI
Summary
Overview
10
years of professional experience
1
Certification
Work History
La Masseria
Lead Bartender
02.2022 - Current
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Created seasonal cocktail program for the restaurant year-round.
EZBAR RI
Lead Bartender
05.2021 - Current
Job overview
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to a different environment and crowd for each private event.
- Assisted in growth of the company by generating leads for events through paid advertisements and word of mouth.
- High Volume private events
East Coast Herbalist
Sales Representative
11.2020 - 01.2022
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Helped create sales pipeline for a brand new start up.
- Exceeded 75k in sales within 8 months for CBD products and was top performing sales rep. for those 8 months.
Circe Restaurant And Bar
Bartender
11.2018 - 11.2021
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Cranston West High SchoolCranston, RI
High School Diploma
06.2011
University Overview
Skills
- New Hire Training
- Customer Service
- Handling Difficult Customers
- Liquor, Beer and Wine Knowledge
- Cocktail List Development
- Product Promotion
- Sales Contracts
- Upselling Techniques
- Microsoft Office
- CRM Tracking
- Database Maintenance
- Closing Sales
Certification
TIPS certified
Timeline
Lead Bartender
La Masseria
02.2022 - Current
Lead Bartender
EZBAR RI
05.2021 - Current
Sales Representative
East Coast Herbalist
11.2020 - 01.2022
Bartender
Circe Restaurant And Bar
11.2018 - 11.2021
Cranston West High School
High School Diploma
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