Natalie Brothwell
Omaha,NE
Summary
Dynamic individual with hands-on experience in Adult Beverage Alchemy and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Wheat Ridge Lanes
05.2022 - 01.2026
- Supervised daily bar operations, ensuring optimal workflow and customer satisfaction.
- Collaborated with management to create promotional events, increasing bar revenue and customer engagement.
- Maintained compliance with health and safety regulations, fostering a safe environment for staff and patrons.
- Resolved customer complaints swiftly, ensuring positive experiences and repeat business.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Implemented inventory management practices, reducing waste and improving stock efficiency.
Bartender/Waitress
Bowlero DBA AMF Kissimmee Lanes
11.2021 - 05.2022
- Crafted and served a diverse range of beverages to enhance customer satisfaction.
- Trained new bartenders on beverage preparation, service standards, and safety protocols.
- Fostered a welcoming environment through exceptional customer service and engagement techniques.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Doghouse Tavern
04.2021 - 11.2021
- Crafted innovative cocktail recipes to enhance customer experience and satisfaction.
- Provided exceptional customer service by quickly addressing inquiries and resolving issues.
- Implemented hygiene protocols to maintain cleanliness and compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Bartender
Wheat Ridge Lanes
03.2017 - 04.2021
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Bartender
Jay's Grille & Bar
04.2016 - 03.2017
Designer
Elegant Tile & Stone
10.2014 - 03.2016
Education
CNA Certificate - Early Nursing
Truckee Meadows Community College
Reno, NV01.2003
High school or equivalent - General Studies
Sparks High School
Sparks, NV01.1997
Skills
- Customer service expertise
- Engaging personality
- New hire training
- Team training and development
- Clear and effective communication
- Complex Problem-solving
- Responsible alcohol service
- Bar operations management
- Point of sale systems
- Wine and liquor expertise
- Craft cocktail preparation
- Safe service compliance
Favorite Quote
"For those that fight for it, Life has a flavor the sheltered will never know.", Theodore Roosevelt
Timeline
Lead Bartender
Wheat Ridge Lanes
05.2022 - 01.2026
Bartender/Waitress
Bowlero DBA AMF Kissimmee Lanes
11.2021 - 05.2022
Bartender
Doghouse Tavern
04.2021 - 11.2021
Lead Bartender
Wheat Ridge Lanes
03.2017 - 04.2021
Bartender
Jay's Grille & Bar
04.2016 - 03.2017
Designer
Elegant Tile & Stone
10.2014 - 03.2016
CNA Certificate - Early Nursing
Truckee Meadows Community College
High school or equivalent - General Studies
Sparks High School