Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachel Rosenfeld

Skokie,IL

Summary

I've spent the last year and a half at Dunkin learning everything I could about the menu, how to make all beverages and food items and customize customer specific orders. I have exceptional communication and problem solving skills. I usually worked in the evenings without a manager present so whenever there was an issue during the evening shifts I would be the one to deal with it and resolve any conflicts. My goal was to make sure customers needs and requests were being met, while maintaining a high level of cleanliness for the store.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Dunkin'
05.2024 - Current
  • Adapted quickly to fast-paced environment during peak hours, while maintaining positive interactions with customers and colleagues
  • Supported team in maintaining cleanliness and organization of workstations.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Managed cash handling efficiently
  • Showcased versatility by assisting in all areas of the store as needed
  • Fostered loyal customer base by remembering regulars' orders and preferences
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.


Education

High School Diploma -

Rochelle Zell Jewish High School
Deerfield, IL

Skills

  • Attention to detail
  • Friendly and outgoing
  • Team player
  • Problem-solving
  • Cleanliness
  • Exceptional customer service

Certification

I have a current Illinois Food Handler Certification.

Timeline

Barista

Dunkin'
05.2024 - Current

High School Diploma -

Rochelle Zell Jewish High School

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