Rachel Ross

• Answered roadside assistance calls for tows and other vehicle support.
• Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Closely monitored dispatch board to triage and prioritize daily calls.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

• With ambition to help the senior citizens I started a mobile errand and transportation service.
• Daily goal was to work 10 jobs a day running errands, taking people to and from doctor appointments, grocery stores, etc.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Maintained daily pick-up and delivery within specified timeframes.

• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.

CDL driver. Transport merchandise

• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected vehicle before and after every trip and conducted minor repairs.

• Follow up on all returned claims, correspondence, denial, account reconciliation and rebills.
• Submit claims electronically and communicate with clinics via email.
• I will send out all required attachments, x-rays, clinical notes etc. that are necessary for the claim to get paid before the filing deadline.
• Quickly enter and post insurance payments totaling $40k-$120k daily
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Responded to customer inquiries and provided detailed account information.
• Received and submitted payments and applied amounts to customer balances.
• Reviewed accounts to determine payment plan compliance.
• Processed payments over phone and set up recurring drafts.

• Handled multiple clerical tasks for 2 dental offices (e.g., data entry, filing, records management and billing) as the Insurance Coordinator.
• Coordinated treatment plans, maintained patients account ledgers and ensured the delivery of premium service to patients.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled appointments in computer system.
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Trained all staff on front desk procedures and policies.
• Kept accounts in balance and ran daily reports to verify totals.