Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel R Reko

Wrangell

Summary

Dedicated professional with demonstrated strengths in customer service, team and project management and data tracking and reporting. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

9
9
years of professional experience

Work History

Manager of Business Administration

The Remote Scribe Company
05.2024 - Current
  • Managed payroll data entry and processing for 50+ employees to comply with predetermined company guidelines.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Translated business priorities into implementable actions.
  • Reduced errors in accounting and financial reporting by modifying current processes.
  • Evaluated business data and reported findings to larger team.

Operations Manager

Remote Scribe Company
04.2024 - Current
  • Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges.
  • Participated in development of program and process improvements.
  • Helped team members tackle daily workloads with confidence through clear expectations, empowered training, and motivational strategies.
  • Established departmental policies and goals in conjunction with organization officials.
  • Supervised administrative activities directly related to making products or providing services.

Medical Scribe

Remote Scribe Company
07.2020 - 10.2022
  • Created high-quality, error-free documentation for the patients' medical records on behalf of supervising provider.
  • Facilitated communication between medical providers and other staff members, fostering continuum of care.
  • Managed physician template to drive good patient flow and productivity.
  • Gathered and input pertinent patient information from external sources, including specialty offices, inpatient care facilities, and ACO resources.

Assistant Manager

Granite City Food and Brewery
05.2018 - 03.2020
  • Updated records with new hire paperwork, updated tax forms and termination documentation, and tracked employee time and activities for restaurant records and bi-weekly payroll.
  • Monitored operations by evaluating kitchen and front staff during both peak and off-peak hours.
  • Achieved coverage needs through well-planned schedules and work assignments.
  • Maintained strict budget levels through effective labor and inventory cost controls.
  • Upheld customer service standards with staff training and handling escalated service and food quality issues.

Expeditor/Server/Trainer

Granite City Food and Brewery
01.2017 - 03.2020
  • Communicated professionally with customers, colleagues and supervisors.
  • Listened to guest needs and responded promptly for personalized customer service.
  • Trained new servers in company policies, guest service standards and best practices.

Assistant Graduate Director and Graduate Teaching Assistant

North Dakota State University
08.2018 - 08.2019
  • Conducted research, compiled data and delivered presentations to faculty and board members utilizing Google Suite.
  • Observed industry patterns and trends to inform recruiting and hiring decisions.
  • Planned and delivered exciting class lectures and materials to engage students and promote deeper understanding of course material.

Education

Bachelor of Science (B.S.) - English

North Dakota State University
Fargo, ND
05.2018

Skills

  • Process improvement
  • Logistics planning
  • Executive support
  • Customer engagement
  • Data analysis
  • Performance tracking and reporting
  • Problem solving
  • Policy enforcement
  • Employee training

Timeline

Manager of Business Administration

The Remote Scribe Company
05.2024 - Current

Operations Manager

Remote Scribe Company
04.2024 - Current

Medical Scribe

Remote Scribe Company
07.2020 - 10.2022

Assistant Graduate Director and Graduate Teaching Assistant

North Dakota State University
08.2018 - 08.2019

Assistant Manager

Granite City Food and Brewery
05.2018 - 03.2020

Expeditor/Server/Trainer

Granite City Food and Brewery
01.2017 - 03.2020

Bachelor of Science (B.S.) - English

North Dakota State University

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