Rachel Russo
Customer Service Professional
Temecula,CA
Summary
Dedicated Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and commitment to providing solution to build loyalty and positively impact company success.
Overview
11
11
years of professional experience
Work History
Bookkeeping Assistant
California Flooring
Orange, CA
02.2022 - 11.2023
- Managed crucial clerical tasks, ensuring accurate data entry and financial record upkeep.
- Oversaw correspondence, enhancing organizational efficiency in an entrepreneurial setting.
- Proficient in Intuit QuickBooks and Quicken for seamless financial tracking.
- Coordinated worker itineraries, adapting to dynamic project demands for California Flooring's success.
- Addressed expense tracking challenges with a systematic approach, ensuring accuracy.
- Fostering a positive work environment through open communication and commitment to safety.
Order Picker/Packer Associate
Roger Cleveland Golf Company
Huntington Beach, CA
03.2021 - 02.2022
- Processed requests, pulled materials, and packed boxes for shipment.
- Utilized RF scanners to reduce fulfillment errors and ensure accurate product selection.
- Conducted cycle counting and maintained organized warehouse inventory.
- Stocked shelves and prepared outbound shipments.
Manufacturing Technician
Honeywell, Inc
Phoenix, AZ
09.2020 - 01.2021
- Ensured clean, organized, and safe work areas to optimize efficiency and team safety.
- Assembled N95 Face Mask components, focusing on precision and adherence to quality standards.
- Operated air-powered machinery to position and secure parts into specified openings.
- Thrived in a fast-paced environment, meeting production goals within tight deadlines.
Support Staff
Windward Way Recovery
Costa Mesa, CA
12.2019 - 07.2020
- Collaborated in interdisciplinary teams, fostering a positive environment for optimal client care.
- Conducted thorough client intake procedures, ensuring comprehensive assessments for new admissions.
- Demonstrated commitment to client well-being through hourly rounds, behavior monitoring, and prompt issue resolution.
- Utilized strong organizational skills for daily patient charting, crucial for treatment planning.
- Administered medications, monitored vital signs, and managed patient behavior for a secure environment.
Warehouse Associate
Berry Global Group Inc
Anaheim, CA
10.2019 - 12.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
In-Home Caregiver
Independent Contractor Nursing & Homecare
Laguna Niguel, CA
03.2017 - 09.2019
- Provided non-medical, companion care and personal services for a senior citizen.
- Monitored health conditions, medication scheduling and doctor appointments.
- Maintained the household, including shopping regularly for groceries and necessities, meals, performed housekeeping duties such as cleaning, laundry and other duties.
Assistant General Manager /Sales Support Coordinator
Ayres Hotel & Spa
Mission Viejo, CA
07.2012 - 03.2017
- Managed budgets, schedules, and training with a focus on organizational skills applicable to assembly coordination.
- Enhanced revenue through strategic sales procedures as both Assistant General Manager and Sales Coordinator, showcasing adaptability and business acumen.
- Developed and maintained strong customer and supplier relationships, emphasizing excellent communication skills.
- Resolved issues promptly, demonstrating problem-solving abilities transferable to assembly challenges.
- Designed employee recognition programs, highlighting teamwork and morale skills applicable to collaborative assembly environments.
Education
High School Diploma -
San Dieguito Academy
Encinitas, CA 05.2001 -
Skills
Complaint resolution
Policies and procedures
Financial Management
Attention to Detail
Communication
Data Entry
Timeline
Bookkeeping Assistant
California Flooring
02.2022 - 11.2023
Order Picker/Packer Associate
Roger Cleveland Golf Company
03.2021 - 02.2022
Manufacturing Technician
Honeywell, Inc
09.2020 - 01.2021
Support Staff
Windward Way Recovery
12.2019 - 07.2020
Warehouse Associate
Berry Global Group Inc
10.2019 - 12.2019
In-Home Caregiver
Independent Contractor Nursing & Homecare
03.2017 - 09.2019
Assistant General Manager /Sales Support Coordinator
Ayres Hotel & Spa
07.2012 - 03.2017
High School Diploma -
San Dieguito Academy
05.2001 -