Rachel SaintFleur
Las Vegas
Summary
Dedicated PBX Hotel Operator with strong empathy and communication skills. Proven ability to enhance guest experiences through effective inquiry resolution and reservation management.
Overview
22
22
years of professional experience
Work History
PBX Hotel Operator
Hilton Grand Vacations Club
Las Vegas, NV
09.2017 - Current
- Operated multi-line telephone systems to manage incoming and outgoing calls efficiently.
- Assisted guests with inquiries, ensuring timely and accurate information delivery.
- Coordinated communication between departments to enhance guest service experiences.
- Managed reservations and room assignments using property management software.
- Resolved guest complaints effectively, maintaining high satisfaction levels.
- Monitored phone system performance, identifying issues for prompt resolution.
- Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
Housekeeping Supervisor
Luxor Las Vegas
Las Vegas, NV
09.2010 - 01.2016
- Supervised daily housekeeping operations, ensuring high cleanliness standards throughout the property.
- Trained and mentored housekeeping staff on best practices and operational procedures.
- Developed efficient cleaning schedules to optimize resource allocation and staff productivity.
- Conducted inspections of guest rooms and public areas, maintaining quality assurance protocols.
- Implemented inventory control measures for cleaning supplies, reducing waste and costs.
- Collaborated with management to address guest feedback, enhancing overall satisfaction scores.
- Analyzed workflow processes to identify areas for improvement, streamlining operations effectively.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Coordinated special projects and events, ensuring seamless execution of housekeeping services during peak times.
Guest Room Attendant
Bellagio Hotel and Casino
Las Vegas, NV
05.2004 - 07.2008
- Ensured cleanliness and hygiene standards in guest rooms and public areas.
- Managed inventory of cleaning supplies and equipment efficiently.
- Collaborated with housekeeping team to streamline room turnaround processes.
- Trained new staff on cleaning protocols and best practices for guest satisfaction.
- Implemented feedback mechanisms to improve guest room readiness and responsiveness.
- Conducted inspections to maintain high quality of room presentation and service.
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Reported damages, disturbances and shortcomings to supervisor.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Inspected rooms to confirm adherence to department standards.
- Replenished guest room water glasses, toiletries, and paper products.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
High School Diploma -
Ramapo High School
Suffern, NY06-1995
Skills
- Empathy and patience
- Guest relations
- Call routing
- Reservation management
- Greeting customers
- Professional communication
- Clear communication
- Follow-up skills
Timeline
PBX Hotel Operator
Hilton Grand Vacations Club
09.2017 - Current
Housekeeping Supervisor
Luxor Las Vegas
09.2010 - 01.2016
Guest Room Attendant
Bellagio Hotel and Casino
05.2004 - 07.2008
High School Diploma -
Ramapo High School