Rachel Sanders
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Customer Service Representative
Health Care Service Corporation
02.2022 - 12.2023
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Ed Financial Services
11.2021 - 02.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Conduent Business Services
08.2019 - 11.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Business Administration
Amridge University
Montgomery, AL05-2025
High School Diploma -
George Washington Carver High School
Montgomery, AL05-2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Call center experience
Timeline
Customer Service Representative
Concentrix
03.2022 - Current
Customer Service Representative
Health Care Service Corporation
02.2022 - 12.2023
Customer Service Representative
Ed Financial Services
11.2021 - 02.2022
Customer Service Representative
Conduent Business Services
08.2019 - 11.2021
Associate of Science - Business Administration
Amridge University
High School Diploma -
George Washington Carver High School
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