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Accomplished healthcare operations leader with over 18 years of experience in diverse healthcare settings, specializing in strategic negotiations, contract management, and team leadership. Expert in enhancing operational efficiencies and patient satisfaction through innovative service delivery and effective stakeholder engagement. Proficient in financial management, data analysis, and implementing technology solutions. Committed to leveraging extensive industry knowledge and management acumen to drive the success of healthcare initiatives in a dynamic, growth-oriented environment. Fluent in English and Spanish, ready to contribute to and lead teams in multinational settings.


  Assisted organizations in delivering services to vulnerable populations. Supported clients in assessing needs and planning for available options. Communicated effectively to coordinate resources and meet individual requirements. Complied with HIPAA policies to maintain confidentiality.
  Demonstrated expertise in problem-solving and decision-making by assessing situations and identifying effective solutions.
  Ensured meticulous attention to detail for precise and compliant documentation.
  Demonstrated strong organizational and time management skills to effectively prioritize tasks and meet deadlines.
  Facilitated virtual meetings using Zoom and Google Meet. Supported team collaboration through effective communication platforms. Assisted in organizing online discussions to enhance project outcomes.
  Utilized Microsoft Word, Excel, and PowerPoint to support daily administrative tasks and document preparation.
  Assisted customers by providing exceptional service and support in a customer-focused environment. Resolved inquiries and managed accounts effectively while building strong relationships. Collaborated with team members to achieve positive outcomes in fast-paced settings.
  Assisted customers by providing clear communication and active listening skills. Supported problem-solving efforts to address customer inquiries effectively. Contributed to positive customer experiences through tailored service approaches.


Experienced Human Services Specialist II with expertise in strategic management and community engagement. Fostered relationships to implement person-centered plans, enhancing client empowerment and service delivery. Background in technology roles, including software development and technical support. Skilled in problem-solving, project management, and team collaboration, with a commitment to continuous learning and industry trends.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Business Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task and vast training in the skill of business administration. Motivated to learn, grow and excel.
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Business Management position. Offering excellent communication and good judgment.
Hardworking and passionate Business Manager with strong organizational skills eager to Administrative and Financial roles, ready to help the team achieve company goals.
Experienced, initiative-taking, conscientious, skilled and chartered business administrator with over 10 years of experience in the management consulting industry with excellent and proven reputation for resolving problems and improving customer satisfaction.

Rachel Sanfilippo

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Bachelor of General Studies - General Studies

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Bachelor of General Studies - General Studies

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