Rachel Santos, MSN, RN
Mantua,NJ
Summary
Focused nurse leader with a background spent overseeing operations, personnel and regulatory concerns. A highly collaborative leader with skills in assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are maintained. Offering exemplary communication and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Operations Director
Cooper University Hospital
06.2021 - Current
- Direct day-to-day administrative and operational functions for 635 bed facility, providing guidance and leadership to over employees across numerous departments.
- Liaison between nursing and provider to establish best plan for patient and appropriate levels of care
- Collaborate with the Cooper Transfer Center to ensure placement within nursing units and facilitate communication to not delay patient transfer once assigned
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Ensure throughput is operational and address any barriers that delay patient transitions
- Answered questions and addressed concerns from employees via email, phone and in person.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Confidently directed overall operation of nursing services and patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Administrative Nursing Supervisor- PRN
Inspira Medical Center
09.2020 - Current
- Direct day-to-day administrative and operational functions for 262 bed facility, providing guidance and leadership to over employees across numerous departments.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Completed patient care requirements by scheduling and assigning nursing and staff.
- Anticipated potential problems that may occur on shift and set shift priorities accordingly.
Nurse Manager-Operational Resources
Inspira Medical Center Mullica Hill
05.2022 - 06.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Identified procedure or process changes required to improve performance and productivity.
- Reviewed operations reports to understand numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
Registered Nurse-Stepdown
Inspira Medical Center
01.2019 - 09.2020
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Cared for patients in 64-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Registerd Nurse-Medical Surgical
Jefferson New Jersey
12.2019 - 06.2021
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy and wound care
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes
- Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
Telemetry Registered Nurse
Temple University Health System: Jeanes Hospital
03.2016 - 08.2019
- Self-directed with astute judgment skills. High level of personal accountability
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
- Delegated staff nurse duties
- Pharmacological and non-pharmacological management and treatment of various disorders and diseases
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- Trained new staff on quality control procedures
- Charge nurse on telemetry unit. Oversaw average of 25 patients per shift
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Ensured HIPAA compliance
- Followed infection control procedures
- Developed and implemented nursing care plans
Registered Nurse Rehabilitation
St. Monica Center for Rehabilitation & Healthcare
09.2015 - 03.2016
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Delegated staff nurse duties
- Ensured efficacy of treatments through monitoring of treatment regimens
- Provided all daily living tasks to enhance quality of life for elderly patients
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Strong leader for nursing personnel assigned to the unit/shift
- Pharmacological and non-pharmacological management and treatment of various disorders and diseases
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- Assisted patients with daily functions
- Assessed need for, ordered, obtained and interpreted appropriate lab tests
- Assisted residents with bathing, dressing, feeding, lifting and transferring
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ02.2025
Master of Science - Nursing- Emphasis in Leadership
Grand Canyon University
Phoenix, AZ2018
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ2016
Skills
- Operational Standards
- Quality Control
- Policy Enforcement
- Pyxis / OmniCell System
- Strong clinical judgment
- Acute care expertise
- Patient and family advocacy
- Professional bedside manner
Certification
- Registered Nurse in NJ, License number 26NR18243200, 2015
- Registered Nurse in PA, License number RN673142, 2015
- Basic Life Support (BLS) Certification
- Advanced Cardiac Life Support (ACLS) Certification
- NIH Stroke Scale Certification
- Organization of Nurse Leaders (ONL)-NJ- Administrative Supervisor Award Recipient, 2022
Timeline
Nurse Manager-Operational Resources
Inspira Medical Center Mullica Hill
05.2022 - 06.2023
Clinical Operations Director
Cooper University Hospital
06.2021 - Current
Administrative Nursing Supervisor- PRN
Inspira Medical Center
09.2020 - Current
Registerd Nurse-Medical Surgical
Jefferson New Jersey
12.2019 - 06.2021
Registered Nurse-Stepdown
Inspira Medical Center
01.2019 - 09.2020
Telemetry Registered Nurse
Temple University Health System: Jeanes Hospital
03.2016 - 08.2019
Registered Nurse Rehabilitation
St. Monica Center for Rehabilitation & Healthcare
09.2015 - 03.2016
MBA - Business Administration
Grand Canyon University
Master of Science - Nursing- Emphasis in Leadership
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
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