Summary
Overview
Work History
Skills
Timeline
Generic

Rachel Sawyer

Satellite Beach,Florida

Summary

Outgoing and dependable Assistant Office Manager with 10 years of experience successfully overseeing a busy front office at a 425 site seasonal camping resort, performing multiple tasks, including cash and credit card transactions, site rentals, billing, telephone inquiries, and applying multitasking skills to complete daily duties while resolving issues. Looking to take on new challenges with a terrific company.

Overview

13
13
years of professional experience

Work History

Assistant Office Manager/Office Clerk

Cape Island Resort
Cape May, New Jersey
05.2011 - 12.2021
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Managed daily operations within the main office by supporting continuous delivery of excellent services and care.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Processed payments worth over $5,000 daily, verifying cards and giving change for cash payments.
  • Contacted customers regarding account updates and potential problems.
  • Handled past due accounts, and status reports.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Maintained business records by updating customer information.

Sales Associate/Customer Service Representative

Ron Jon Surf Shop
Cocoa Beach, FL
01.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Demonstrated product features and benefits for customers' needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Handled customer complaints in a professional manner, remained calm in stressful circumstances and effectively diffused tense situations.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.

Skills

  • Service-Oriented Mindset
  • Multitasking and Problem Solving
  • Meticulous Attention to Detail
  • Invoicing and Billing
  • Account Reconciliation
  • Documentation and Recordkeeping
  • Office Equipment Operations
  • Inventory Management
  • Data Entry
  • Microsoft Office
  • Phone and Email Etiquette
  • Credit Card Payment Processing
  • Cash Handling
  • Flexible and Adaptable
  • Self-Motivated
  • Friendly and Relatable
  • Proficient Customer Service Skills

Timeline

Sales Associate/Customer Service Representative

Ron Jon Surf Shop
01.2023 - Current

Assistant Office Manager/Office Clerk

Cape Island Resort
05.2011 - 12.2021

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Rachel Sawyer