Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Searcy

Sheridan,AR

Summary

Dynamic and results-oriented professional with extensive experience in both educational and customer service settings. Excelled at Keep & Teach by fostering engaging learning environments and at SALCO Better Energy by enhancing customer loyalty through exceptional service. Skilled in classroom and call center operations, demonstrating strong calendar management and parent-teacher communication abilities. Achieved consistent customer satisfaction and engagement in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Preschool Teacher

Keep & Teach
09.2018 - 05.2024
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Assisted and supervised 20 children through entire school day.

Call Center Associate

SALCO Better Energy
05.2016 - 02.2018
  • Built rapport with customers, fostering positive relationships that resulted in increased loyalty and their business.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Created Daily work schedule for Field Tech
  • Participated in regular team meetings to stay informed on company updates and share insights with colleagues.

Call Center Associate

Atlas
01.2014 - 02.2015
  • Built rapport with customers, fostering positive relationships that resulted in increased loyalty and repeat business.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Participated in regular team meetings to stay informed on company updates and share insights with colleagues.
  • Contributed to team success, consistently meeting or exceeding individual call quality metrics.
  • Create Daily work schedule for Field Tech. and assist in the daily work flow maintaining timleness

Education

Technical Certificate Medical Coding -

Arkansas State University Three Rivers
Malvern
01-2025

High School Diploma -

Paso Robles High School
Paso Robles, CA
05-2005

Skills

  • Call center environments
  • Call Center Customer Service
  • Call center operations experience
  • Deadline-oriented
  • Calendar Management
  • Classroom Management
  • Parent-Teacher Communication

Timeline

Preschool Teacher

Keep & Teach
09.2018 - 05.2024

Call Center Associate

SALCO Better Energy
05.2016 - 02.2018

Call Center Associate

Atlas
01.2014 - 02.2015

Technical Certificate Medical Coding -

Arkansas State University Three Rivers

High School Diploma -

Paso Robles High School

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Rachel Searcy