Rachel Shaw
Cardiff By The Sea,CA
Summary
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Experienced with park operations, visitor services, and facility maintenance. Utilizes effective communication and problem-solving skills to ensure positive visitor experience. Knowledge of park safety protocols and environmental conservation practices.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Property Manager
Shaw Family Trust
06.2004 - 11.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Parking Lot Attendant
LAZ
04.2009 - 10.2012
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
Park Aide
CA Dept. of Parks and Recreation
02.2005 - 02.2009
- Supported emergency response efforts by effectively communicating critical information to relevant personnel.
- Streamlined park operations by efficiently managing visitor check-ins, payments, and reservation processes.
- Utilized strong problem-solving skills to address visitor complaints, resulting in improved overall satisfaction rates.
- Educated visitors about park rules, regulations, and conservation efforts to promote environmental awareness.
Forest Protection Officer
USDA Forest Service
02.2001 - 05.2004
- Enhanced visitor safety through the development and enforcement of park regulations and guidelines.
- Acted as a liaison between park visitors and management when addressing concerns or resolving conflicts diplomatically.
- Ensured public safety by patrolling designated areas regularly, addressing potential hazards promptly, and enforcing rules consistently throughout the forest.
- Developed and maintained accurate logs, reports and records of work performed and materials and equipment used.
Education
No Degree - Geographic Information Systems
New Mexico State University
Grants, NM06-2003
Post-Degree Certificate - Environmental Planning
University of California, Irvine
Irvine, CA06-1996
Bachelor of Arts - Resource And Environmental Geography
SDSU
San Diego, CA12-1992
Skills
- Payment collection
- Property inspections
- Customer service-focused
Timeline
Parking Lot Attendant
LAZ
04.2009 - 10.2012
Park Aide
CA Dept. of Parks and Recreation
02.2005 - 02.2009
Property Manager
Shaw Family Trust
06.2004 - 11.2024
Forest Protection Officer
USDA Forest Service
02.2001 - 05.2004
No Degree - Geographic Information Systems
New Mexico State University
Post-Degree Certificate - Environmental Planning
University of California, Irvine
Bachelor of Arts - Resource And Environmental Geography
SDSU
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