Rachel Shepherd
Tampa,FL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Bartender
Ricks on the River
Tampa, Florida
09.2020 - Current
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
Manager
Bonefish Grill
Venice, FL
09.2016 - 09.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Some College (No Degree) - General
Columbus State University
Columbus, GASome College (No Degree) - Health Science
Hillsborough Community College
Tampa, FLSkills
- Health Codes Compliance
- Menu Memorization
- Team Training and Development
- Staff Management
- Performance Improvement
- Anticipating Guest Needs
- Engaging Personality
- Professional Appearance
- Handling Difficult Customers
Affiliations
- Planning social events with peers
- creating herb gardens
Accomplishments
- held the lowest BWL cost while managing at Bonefish Grill
- held multiple training courses about suggestive selling and accurate bar recipes in multiple locations
Timeline
Bartender
Ricks on the River
09.2020 - Current
Manager
Bonefish Grill
09.2016 - 09.2020
Some College (No Degree) - General
Columbus State University
Some College (No Degree) - Health Science
Hillsborough Community College
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