Rachel Sieminski
Lake Wylie,SC
Summary
Customer-focused professional with experience driving business outcomes through cross-functional collaboration, process improvement, and data-driven decision-making. Proven ability to translate customer needs into actionable solutions, prioritize competing demands, and improve operational efficiency. Skilled in stakeholder communication, backlog-style prioritization, and continuous improvement—seeking to leverage these strengths in an Agile Product Owner role.
Overview
9
9
years of professional experience
Work History
Inside Sales Account Manager
Domtar
Fort Mill, SC
08.2022 - Current
- Act as the primary voice of the customer, identifying pain points and translating feedback into actionable business improvements
- Prioritize customer requests, internal constraints, and business goals to drive efficient order fulfillment and issue resolution
- Collaborate with cross-functional teams (finance, operations, logistics) to deliver solutions and improve end-to-end processes
- Analyze sales and customer data to identify trends, risks, and opportunities for optimization
- Improve communication workflows between stakeholders, reducing delays and increasing customer satisfaction
- Drive continuous improvement by documenting feedback and influencing updates to internal processes and product knowledge
- Manage competing priorities across multiple accounts while meeting deadlines and performance targets
- Build long-term customer relationships, increasing retention and overall account value
Team Lead (Instructional & Operational Leadership)
Charlotte Mecklenburg Schools
Charlotte, NC
08.2018 - 08.2022
- Led a team environment focused on planning, execution, and continuous improvement of instructional delivery
- Prioritized curriculum goals and adapted plans based on performance data and stakeholder feedback
- Facilitated collaboration across team members to ensure alignment on outcomes and timelines
- Coached and mentored team members, improving performance and consistency
- Identified gaps in processes and implemented improvements to enhance efficiency and outcomes
- Balanced multiple priorities and adjusted plans dynamically based on evolving needs
Assistant Teacher
Charlotte Mecklenburg Schools
Charlotte, NC
02.2017 - 06.2018
- Supported planning and execution of structured learning programs aligned with defined objectives
- Collaborated with team members to adapt content based on individual needs and performance
- Contributed to process improvements and team coordination efforts
Education
Bachelor of Arts (B.A) - Mathematics
Rowan University
Glassboro, NJ, US05-2012
Bachelor of Arts (B.A) - Education
Rowan University
Glassboro, NJ, US05-2012
Skills
- Stakeholder Management
- Backlog Prioritization
- Requirements Gathering
- Process Improvement
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Customer Journey Understanding
- Problem Definition & Solutioning
- SQL
- DevOps
- Excel
- Salesforce
- ERP Systems - JDE, SAP, Baan
Timeline
Inside Sales Account Manager
Domtar
08.2022 - Current
Team Lead (Instructional & Operational Leadership)
Charlotte Mecklenburg Schools
08.2018 - 08.2022
Assistant Teacher
Charlotte Mecklenburg Schools
02.2017 - 06.2018
Bachelor of Arts (B.A) - Education
Rowan University
Bachelor of Arts (B.A) - Mathematics
Rowan University