Rachel Smith
Chubbuck,ID
Summary
Results-driven and highly experienced Loan Processor with extensive experience in Home Equity Lines of Credit. I possess comprehensive knowledge of underwriting guidelines, compliance regulations, and loan documentation procedures. Diligent and detail-oriented, I consistently ensure loan applications are meticulously reviewed and processed, maintaining a high level of customer satisfaction. As a team player, I collaborate seamlessly with loan officers, underwriters and title companies, fostering a smooth loan origination process. My commitment to excellence has resulted in a history of consistently achieving company goals and exceeding performance metrics.
Overview
3
3
years of professional experience
Work History
HELOC Loan Processor
Idaho Central Credit Union
07.2021 - Current
- Reviewed titles, property condition reports, flood certificates, and other lien documents to process and finalize loans.
- Worked with various title companies across the state to collect title documents and gather lien details.
- Developed and maintained relationships with loan officers and underwriters to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Processed loan applications and monitored progress from start to finish.
- Compiled closing packages for drafting and presentation accuracy.
Member Contact Center Agent
Idaho Central Credit Union
06.2020 - 07.2021
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Completed training and worked effectively under high-pressure environments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
The Popcorn Shop
02.2020 - 06.2020
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - General Education
Idaho State University
Pocatello, IDHigh School Diploma -
Highland High School
Pocatello, ID05.2020
Skills
- Risk Management
- Process Optimization
- Legal Compliance
- Processing Procedures
- Detail Oriented
- Resourceful
Timeline
HELOC Loan Processor
Idaho Central Credit Union
07.2021 - Current
Member Contact Center Agent
Idaho Central Credit Union
06.2020 - 07.2021
Cashier
The Popcorn Shop
02.2020 - 06.2020
No Degree - General Education
Idaho State University
High School Diploma -
Highland High School
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