Emma Buhain
North Hollywood,CA
Summary
Highly skilled and results-driven Loan processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
33
33
years of professional experience
1
1
Certification
Work History
HELOC Loan Processor II
First Entertainment Credit Union
07.2016 - 11.2023
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, appraisal, Title and other information.
- Handled any conditions sent from underwriting departments.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Processed loan applications and monitored progress from start to funding
Office Manager
Road & Race Inc.
01.2000 - 02.2016
- Managed day-to-day operations of office such as ordering supplies, maintaining equipment and managing calendars.
- Maintained computer and physical filing systems..
- Handled phone calls and front office reception area, providing excellent customer service.
- Processed and posted accounting transactions including invoicing, accounts receivable, accounts payable and collections.
- Handled all bank transactions including deposits, bank wires, credit card transactions, refunds and chargebacks.
- Managed all outbound and inbound shipping including cargo and auto transport, both domestic and international, including all documentations for U.S. Customs.
- Kept customers informed of the status of their order, providing tracking information.
Workers Compensation ClaimsAdjuster
Kroeger Company
11.1997 - 12.2000
- Investigated merits of all claims and managed both litigated and non-litigated claims from inception to settlement in accordance with existing Labor Code and Case Law.
- Provided workers with all applicable benefits including disability payments, medical treatment, reasonable accommodation of disability and vocational disability.
- Attend settlement conferences, file necessary legal answers and coordinate with defense attorneys for case resolution.
- Served as liaison between management, injured worker and medical providers ensuring early return to work and quality, cost-effective medical treatment.
- Filed necessary reports to all channels including Debarment of Industrial Relations, Risk Management, excess carrier and corporate office.
Workers' Compensation Claims Adjuster
Hilton Hotels Corporation
05.1991 - 08.1997
- Handled Workers Compensation claims for all company owned hotels in California from inception to closure.
- Provided timely disability benefits and medical treatment.
- Reviewed all aspects of a claim to ensure accuracy of claims decision.
- Implement effective strategies to resolve disputes between claimants, employers, attorneys and insurance companies relating to Workers Compensation claims.
- Assisted in training hotel staff in worker safety, injury prevention and injury reporting.
Education
Bachelor of Arts - Communications
Assumption College
Manila, PhilippinesSkills
- Excellent Customer Service
- Financial Assessment
- Keeping Customers Informed
- Dedicated Work Ethic
- Loan Evaluations
- Process Optimization
- Mortgage Banking and Analysis
- Information Verification
Certification
Licensed Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HELOC Loan Processor II
First Entertainment Credit Union
07.2016 - 11.2023
Office Manager
Road & Race Inc.
01.2000 - 02.2016
Workers Compensation ClaimsAdjuster
Kroeger Company
11.1997 - 12.2000
Workers' Compensation Claims Adjuster
Hilton Hotels Corporation
05.1991 - 08.1997
Bachelor of Arts - Communications
Assumption College
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