Monique Desmore
Mortgage Loan Processor
Palm Bay,Florida
Summary
Dependable, goal-oriented and dedicated Mortgage Loan Processor with over 10 years customer service experience. Offering 2+ years of successful mortgage loan processing and familiarity with conventional and government loan guidelines. Focused on improving quality through knowledgeable and efficient service to customers according to program parameters. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated, resourceful and reliable with excellent teamwork and problem solving skills.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Processor
NVR Mortgage Finance Inc
01.2021 - 01.2023
- Maintained 40+ loan pipelines, 15+ monthly closings and close loans within 30 days of conditional approval
- Achieved over 87% readiness in 2023 assuring loans are completely ready for closing at least 7 days prior to settlement
- Determined loan eligibility by conducting income analysis, financial statements, credit checks and repayment ability reviews. Order, review and deliver Appraisals
- Experienced with FHA, Fannie Mae, Freddie Mac, VA and USDA home loans along with loan products DU, LPA and GUS. Knowledgeable with TRID, ECOA and HMDA requirements
- Processed challenging loan applications. (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories) Obtain and verify documents for loan conditions, ensure accuracy and completeness of all loan documentation
- Liaison between loan officer, borrower, underwriter, closers and funding while providing weekly status updates. Assist Loan Officers with any complications
- Primary contact for borrowers. Communicated with customers via phone, text, email, scheduled appointments to follow-up, coordinate and prepare documentation for loan review
Hotel General Manager
Holiday Inn Express
10.2010 - 11.2020
- Managed an 87 room property with $3.5 million in annual revenue
- Performed comprehensive analysis of business finances and made pricing decisions through regular forecasting reports
- Recommended, developed, and implemented policies that guided organization in maintaining and improving its competitive position and profitability
- Oversaw all hotel activities, including hiring and termination, supervising employees, and training staff of more than 30 employees
- Increased room revenues by 10 percent year-to-year for 3 consecutive years
- Sales & Marketing department functions including website content
- Negotiated rates with corporate entities and groups related to extended stay contracts
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
BCBG Selling Specialist
Macy's
06.2007 - 05.2009
- Worked with department sales and credit goals to increase productivity
- Managed inventory, supplies and organized displays to focus customer attention on specific items
- Exceeded sales and credit application goals by 5%
- Conducted customer needs assessments to identify preferences, consistently driving store profitability by exceeding sales goals
- Developed loyal client base of over forty regular clients, providing exceptional customer service experience through personable demeanor and product expertise
- Watched for and recognized security risks and thefts to prevent or handle situations
Real Estate Agent
Prudential Manor Homes
01.2006 - 01.2008
- Demonstrated exceptional lead generation by utilizing aggressive marketing and personal referrals from satisfied buyers and sellers to develop extensive client base
- Managed over 50 customer calls per day. Educate buyers and sellers about all aspects of housing market and property sales process
- Supervised all marketing activities and keep track of which strategies increased interest in properties and business
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions
- Managed sales pipeline by actively following up with prospects and hot leads
Education
Bachelor of Science - Sociology
University At Albany
Albany NYSkills
- Excellent Customer Service
- Proficient with Microsoft Office/Excel/Windows
- Fast Learner/Self Starter
- Ability to Multitask and Excellent Attention to Detail
- Excellent Communication Skills
- Time Management & Well Organized
- Financial document review
- Analytical and Critical Thinking
- Dependable and Responsible
- Critical Thinking
- Legal Compliance
- Financial Document Review
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Mortgage Loan Processor
NVR Mortgage Finance Inc
01.2021 - 01.2023
Hotel General Manager
Holiday Inn Express
10.2010 - 11.2020
BCBG Selling Specialist
Macy's
06.2007 - 05.2009
Real Estate Agent
Prudential Manor Homes
01.2006 - 01.2008
Bachelor of Science - Sociology
University At Albany
Similar Profiles
Jaime WestJaime West
Operations Manager at NVR Mortgage Finance, Inc.Operations Manager at NVR Mortgage Finance, Inc.
Chelsea MeliChelsea Meli
Loan Closing Specialist at NVR Mortgage Finance, Inc.Loan Closing Specialist at NVR Mortgage Finance, Inc.
Michelle WilliamsMichelle Williams
Loan Processor at NVR MortgageLoan Processor at NVR Mortgage