Rachel Smith
Tomah,WI
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
New Leaf Publishing Group
Green Forest, AR
02.2019 - Current
- Research escalated customer complaints and work with other departments to resolve issues quickly and efficiently
- Explain benefits and advantages of different products to customers
- Resolve customer complaints in a timely manner and document all interactions in the database systems
- Monitor conversations about the company on social media sites, responding where appropriate
- Respond promptly and professionally to customer inquiries via social media channels
- Organize, promote, and lead online events, such as webinars and live Q&A sessions
- Lead workshops and training sessions on social media for customers
Earn While You Learn Coordinator
Women's Resource Center
Mobile, AL
12.2018 - 03.2020
- Created an environment where all clients felt valued regardless of their background or cultural identity
- Developed, implemented and evaluated program policies and procedures
- Managed all teacher volunteers
- Scheduled all classes and client class enrollment
- Provided training sessions for teachers on best practices for classroom organization and management as well as effective instructional strategies
- Evaluated curricula, teaching methods and programs used in the classroom
- Maintained required client records and notes in eKYROS
- Oversaw all aspects of baby boutique
- Presented ministry in local churches and at community events
- Organized special events and celebrations for clients
- Acquired donations for client special events
- Hosted Earn While You Learn donors within the facilities as needed
Client Advocate
Women's Resource Center
Mobile, AL
01.2015 - 03.2020
- Cultivated a pleasant, safe, and caring atmosphere for clients
- Listened actively and built a trusting rapport with clients
- Encouraged and motivated clients to reach personal goals
- Provided resource information to clients based upon their needs
- Maintained accurate records of client data and interactions
- Conducted follow-up calls with clients
- Participated in on-going training in order to best meet the needs of clients
English Teacher
Lighthouse Baptist Academy
Mobile , AL
08.2009 - 05.2014
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills
- Provided individualized instruction for struggling students
- Counseled students regarding their academic performance in English classes
- Maintained accurate records of student progress throughout the school year
- Incorporated technology into daily lessons to enhance instruction
- Assessed student performance through tests, quizzes, and other forms of assessment
- Participated in professional development workshops to stay current with educational trends and methodologies
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education
English Teacher
Blackford Baptist Academy
Hartford City, IN
08.2005 - 12.2008
High School Teacher
Mountain Park Baptist Academy
Patterson, MO
08.2000 - 05.2002
Education
Master of Arts - Education Administration
Crown College
Powell, TN05-2000
Bachelor of Arts - English Education
Crown College
Powell, TN05-1999
Skills
- Training and mentoring
- Schedule Management
- Customer Relations
- Goal attainment
- Student Engagement
- Classroom Instruction
- Curriculum Development and Implementation
- Instructional Methods
- Classroom Management
- Community involvement
- Effective listening
- Flexible and adaptive
Publications
- Pratt, Kristen and Smith, Rachel, Language Lessons for a Living Education level 8, Master Books. August 2024
- Pratt, Kristen and Smith, Rachel, Language Lessons for a Living Education level 7, Master Books. March 2024
Certification
- Crisis Pregnancy Counseling, Light University, May 2015
References
- Mary Carrell, CEO Women's Resource Center, 251-232-3140
- Lori Prine, Senior Director Women's Resource Center, 251-648-3334
Timeline
Customer Service Supervisor
New Leaf Publishing Group
02.2019 - Current
Earn While You Learn Coordinator
Women's Resource Center
12.2018 - 03.2020
Client Advocate
Women's Resource Center
01.2015 - 03.2020
English Teacher
Lighthouse Baptist Academy
08.2009 - 05.2014
English Teacher
Blackford Baptist Academy
08.2005 - 12.2008
High School Teacher
Mountain Park Baptist Academy
08.2000 - 05.2002
Master of Arts - Education Administration
Crown College
Bachelor of Arts - English Education
Crown College