RACHEL SMITH
Henderson,NV
Summary
Highly motivated, creative, goal oriented individual looking to showcase the abilities I have gained from 20+ working in customer service, while learning how to apply those to new opportunities with the right team.
Overview
11
11
years of professional experience
Work History
Office Administrator
Smith’s Fine Rug Cleaning
Las Vegas, NV
04.2024 - Current
- Answered multi-line phone systems, deliver messages to staff and greeting customers.
- Create and promote content for social media planforms.
- Analyze advertising campaigns for social media to determine best marketing strategies.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Fine dining food/beverage server
The Cosmopolitan
Las Vegas
12.2021 - Current
- Assigned to VIP guests including company owners and investors
- Provide exceptional VIP service following established protocol
- Frequently assigned groups of up to 25 guests
- Deliver outstanding service in high pressure situations
- Exceeded check average goals set by management
- Continually receive 5 star reviews on social media platforms.
Server
Hexx Kitchen & Bar
Las Vegas
08.2018 - 12.2021
- Handled the pressure of a fast paced, high stress environment
- Ensured guests received best experience by recommending top selling products
- Consistently sold more than recommended sales goals.
Server
Citizen's Kitchen and Grill
Las Vegas
01.2014 - 08.2016
- Provided outstanding service in an extremely fast paced environment to ensure guests attending conventions made it to meetings on time
- Made breakfast cocktails
- Assisted guests with suggestions on local festivities, nightlife
- Ensured all guests' allergies, food preferences were taken very seriously
- Received prizes for great yelp reviews
- Handled guest payments.
Education
Bachelors of Psychology -
University of Utah
Salt Lake City, UT05.2013
Skills
- Customer Service
- Product knowledge
- Problem solving
- Goal oriented
- Time-management
- Coach-able
- Thrive in fast paced environments
- Social chameleon with positive, optimistic attitude
- Consistent, persistent, and reliable
- Digital communication skills
- Social media marketing knowledge
- Microsoft Office
- Chat-GPT Knowledge
Timeline
Office Administrator
Smith’s Fine Rug Cleaning
04.2024 - Current
Fine dining food/beverage server
The Cosmopolitan
12.2021 - Current
Server
Hexx Kitchen & Bar
08.2018 - 12.2021
Server
Citizen's Kitchen and Grill
01.2014 - 08.2016
Bachelors of Psychology -
University of Utah