Rachel Smith
Dallas,TX
Summary
Clinical healthcare professional equipped to lead and optimize patient care operations. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Demonstrated leadership and organizational skills in overseeing daily operations and ensuring compliance with healthcare regulations.
Track record of fostering collaborative work environment.
Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
10
10
years of professional experience
Work History
Clinical Manager
Centerwell Home Health
Plano, TX
10.2025 - Current
- Manage and review all patient referrals for completeness, compliance
- Assist the remote Clinical Manager with workflow tasks
- Educate field staff on use of HCHB and Point Care
- Educate staff on home health rules and regulations to ensure compliance
- Assist with on-call rotation
- Coordinate care with referral sources and between patient/caregivers and physician clinics
- Triage calls from field staff
Clinical Team Lead
Enhabit Home Health & Hospice
Allen, Texas
01.2025 - Current
- Manage all workflow in HCHB, including SOC, ROC, RECERT, DISCHARGE OASIS assessments, physician orders, clinical coordination notes
- Triage calls from field clinicians
- Coordinate care with referral sources and physician offices
- Manage utilization of skilled nursing and skilled therapy visits
- Back-up clinician for incoming referrals, review for appropriateness and completeness
- Organize and set up weekly case conference
- Educate staff on Medicare Home Health rules & regulations
- Educate staff on OASIS scoring
- Oversee visit utilization for all disciplines
Clinical Referral Nurse
Sutter Care at Home
San Mateo and Saratoga, California
08.2024 - 01.2025
- Review all incoming referrals for appropriateness, including skilled need, ordered disciplines, and complete face to face encounter notes.
- Coordinate care with referral sources, infusion services, and agency case managers
- Perform welcome calls to newly referred patients
Clinical Manager
Bridge Home Health & Hospice
Salinas, Walnut Creek, and Milpitas, California
05.2022 - 08.2024
- Review and approve all OASIS assessments
- Review of all patient Plan of Care all stages of service- Admission, Recertification, Resumption of Care, Transfer, and Discharge
- Complete Clinical Manager workflow in HCHB
- Educate clinical staff on OASIS scoring using OASIS guidance
- Educate clinical staff on home health rules and regulation and the importance of compliance
- Review incoming referrals for appropriateness
- Assist with agency transition from Kinnser EMR to HCHB
- Served as Interim ED for the Salinas and Walnut Creek branch offices
- Manage daily KPI reports for Salinas and Walnut Creek branch office
- Preceptor for new Clinical Managers and Director of Patient Care Services
- Evaluate and assist with scheduling each day
Quality Improvement Specialist
Guardian Healthcare
Dallas, Texas
09.2020 - 04.2022
- Manage the Quality Assurance Performance Improvement (QAPI) for three branches- Dallas, Waxahachie, Fort Worth
- Provide OASIS training for all newly hired field clinicians, Clinical Managers, as well as seasoned clinicians
- Provide education to field clinicians and Clinical Manager on home health rules and regulations, and Conditions of Participation
- Perform mock audits/surveys at each branch office
- Survey preparedness for change in licensure survey
Director of Patient Care Services
Texas Home Health
McKinney, Texas
09.2015 - 05.2020
- Supervise a team of three Clinical Managers- approximately 350 patients
- Manage the Quality Assurance Performance Improvement Plan (QAPI)
- Manage and conduct quarterly Professional Advisory Committee meetings
- Manage and conduct quarterly Safety Committee Meetings
- Conduct bi-monthly utilization management meetings with a team of three Clinical Managers
- Assist with staff education, which includes OASIS assessments, developing patient plan of care, use of HCHB EMR, as well as new home health regulations
- Manage utilization of all new United Healthcare referrals
- Compile, manage and follow up on all Performance Improvement Plans (PIP)
- Organize and set up weekly case conference meetings
- Set up new hire schedules, including preceptor assignment
- Assist with hiring and terminating employees
- Assist with reviewing new referrals when ED was not available
- Assisted with CHAP survey/survey readiness, change in licensure survey, and complaint survey
Education
Masters of Science In Nursing - Education
Texas Woman’s University
Dallas, Texas01.2010
Skills
- Demonstrated success in a fast-paced, detailed work environment, showcasing a solid track record of accomplishments
- Adept in communication, I excel in motivating and collaborating with diverse teams Patience and perseverance are integral to my approach
- Possess strong analytical abilities, enabling effective data analysis, problem solving, and the creation of logical explanation for findings
- Proficient in OASIS scoring, ensuring accurate and comprehensive patient assessments
- My dedication to healthcare excellence, combined with my diverse skill set, positions me as a valuable asset capable of driving success in dynamic healthcare settings
Timeline
Clinical Manager
Centerwell Home Health
10.2025 - Current
Clinical Team Lead
Enhabit Home Health & Hospice
01.2025 - Current
Clinical Referral Nurse
Sutter Care at Home
08.2024 - 01.2025
Clinical Manager
Bridge Home Health & Hospice
05.2022 - 08.2024
Quality Improvement Specialist
Guardian Healthcare
09.2020 - 04.2022
Director of Patient Care Services
Texas Home Health
09.2015 - 05.2020
Masters of Science In Nursing - Education
Texas Woman’s University