Rachel Span
Dallas,TX
Summary
Results-driven professional with several years of delivering outstanding customer service. Adept at troubleshooting and conflict resolution. Seeking to apply data-analysis skills in a position with an established company.
Overview
7
7
years of professional experience
Work History
Customer Advocate
Blue Cross and Blue Shield
Plano, TX
01.2023 - 01.2025
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Researched problems with benefits, accounts, and services with speed and accuracy.
- Maintained a high level of professionalism while communicating with customers via all channels.
Merchandise Associate
Sams Wholesale Club
Dallas, TX
11.2019 - 09.2022
- Monitored stock to maintain sufficient quantity of featured product.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
Preschool Teacher
Disciples Discovery Center
Carrollton, TX
04.2018 - 12.2019
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Monitored student progress to ensure cooperation and growth.
- Encouraged critical thinking skills through problem solving activities.
Education
High School Diploma -
McKinney North High School
McKinney, TX06-2018
Skills
- Resolving insurance conflicts
- Educating customers about healthcare policies
- Healthcare assistance
- Analytical
- Excellent customer service
Timeline
Customer Advocate
Blue Cross and Blue Shield
01.2023 - 01.2025
Merchandise Associate
Sams Wholesale Club
11.2019 - 09.2022
Preschool Teacher
Disciples Discovery Center
04.2018 - 12.2019
High School Diploma -
McKinney North High School
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