RACHEL SPENCE
ROANOKE RAPIDS,North Carolina
Summary
Capable pharmacy team member proficient in the prior authorization team and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
14
14
years of professional experience
Work History
Clinical Pharmacy Tech 1
Ventegra
03.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare.
- Assist in helping the team with any questions with prior authorization and conflicts when they encounter on the phone and help do approvals and denials as well as GLP-1’s.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during phone calls.
- Solved customer problems over telephone by providing assistance, navigating systems, and locating the information about their prior authorization.
Certified Pharmacy Technician
DRUGCO
09.2010 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Associate Degree in Nursing - NURSING
Halifax Community College
Weldon, NCHigh School Diploma -
Roanoke Rapids High School
Roanoke Rapids, NC06.2007
Skills
- Patient Confidentiality
- Approvals and denials and GLP-1 review
- Assisting in answering phone calls and making sure customer or providers office or pharmacy has the met needs for the prior authorization as well as ask for further assistance if i have not the knowledge of a question
Contact
ROANOKE RAPIDS, North Carolina 27870
Education
Roanoke Rapids, NC,Weldon, NC
Timeline
Clinical Pharmacy Tech 1
Ventegra
03.2023 - Current
Certified Pharmacy Technician
DRUGCO
09.2010 - Current
Associate Degree in Nursing - NURSING
Halifax Community College
High School Diploma -
Roanoke Rapids High School
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