Rachel Speth
Los Angeles,CA
Summary
Dynamic professional with a proven track record in quality management systems and client relations, notably at Zoo Digital.
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
A Jill of all trades, willing to learn new tasks and take on multiple roles.
Versatile, easy to work with, and teachable.
Overview
15
15
years of professional experience
Work History
Senior Subtitle Quality Control Operator
Zoo Digital
04.2016 - 11.2024
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Onboarded new workflows for new clients
- Created reports for clients with Excel
- Tested and improved files with Wincaps
- Delivered files to clients via Aspera Faspex
- Reported problems and concerns to management.
- Performed thorough inspections of incoming materials and outgoing products.
- Proposed corrective actions to address recurring quality issues.
- Developed and implemented quality control processes to meet product standards.
Office Temp
Robert Half
06.2015 - 04.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Data Entry on various programs
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Prepared boxes for shipments based on standard sizes.
- Learned semi-skilled and advanced work by shadowing experienced workers.
Intern
LA Mart
03.2015 - 05.2015
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Customer service for guests at special events
Server
Pitfire Artisan Pizza
10.2009 - 03.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Liberal Arts - Theater
Purdue University
West Lafayette, IN05.2007
Skills
- Training and mentoring
- Data interpretation
- Quality management systems
- Time management
- Data entry
- Professional demeanor
- Calm demeanor
- Telephone skills
- Customer/Client relations
- Documentation and reporting
- Office management
- Appointment scheduling
- Scheduling appointments
- Customer and client relations
Languages
Italian
Elementary
Spanish
Elementary
Interests
Performing Arts
Movies
Comic Books
Video Games
Music
Cooking
Travel
Cultures of other countries
Timeline
Senior Subtitle Quality Control Operator
Zoo Digital
04.2016 - 11.2024
Office Temp
Robert Half
06.2015 - 04.2016
Intern
LA Mart
03.2015 - 05.2015
Server
Pitfire Artisan Pizza
10.2009 - 03.2014
Bachelor of Arts - Liberal Arts - Theater
Purdue University
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