Rachel Spisak
Hamilton,OH
Summary
Compassionate and results-driven professional with a strong background in client needs assessments and care coordination. Known for fostering collaboration among multidisciplinary teams to optimize resident outcomes and enhance service delivery.
Overview
20
20
years of professional experience
Work History
Social Services Director
Bradlord Place Care Center
Hamilton, Oh
09.2025 - Current
- Developed and implemented individualized care plans for residents to enhance quality of life.
- Coordinated activities and support services, ensuring compliance with regulatory requirements.
- Facilitated communication between families, staff, and external partners to address resident needs.
- Trained new staff on policies, procedures, and best practices in social services delivery.
- Collaborated with multidisciplinary teams to provide comprehensive support for residents' well-being.
- Monitored resident progress and adjusted care strategies to optimize outcomes effectively.
Eligibility Referral Specialist II
Butler County Job and Family Services
Hamilton, Oh
08.2021 - 08.2025
- Facilitated discussions with clients and their representatives to evaluate eligibility for public assistance programs.
- Conducted thorough needs assessments and connected clients with relevant community and government resources.
- Ensured compliance with income maintenance requirements through meticulous preparation and submission of agency forms.
- Created detailed financial budgets to facilitate applicant funding processes.
- Reviewed applications and rendered certification decisions regarding approval or denial.
- Engaged in various conferences and training sessions to enhance knowledge of public assistance programs and related fields.
ADRC Intake Specialist
Council on Aging of South Western Ohio
Cincinnati, OH
12.2014 - 06.2022
- Engaged with callers from COA 5 county area to deliver educational assistance and support services.
- Conducted thorough telephone and computerized screenings to ensure accurate assessment of referrals.
- Evaluated caller needs and delivered appropriate resources and guidance during crisis events.
- Collaborated with assessors and team members to address consumer-related concerns effectively. Communicated issues clearly to ensure understanding among all parties involved. Supported efforts to resolve consumer inquiries promptly.
- Coordinated logistics for initial in-person assessments to enhance candidate onboarding experience.
Eligibility Referral Speicialist II & III
Butler County Job and Family Services
Hamilton, OH
03.2007 - 11.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted client and representative interviews to assess eligibility for public assistance programs.
- Achieved seamless integration of new hires through comprehensive training programs. Improved budget management processes for public assistance programs, enhancing overall efficiency.
Licensed Bail Bond Agent
Don's Bail Bonds
Hamilton, Oh
01.2006 - 03.2007
- Managed bail bond transactions and ensured compliance with legal regulations.
- Evaluated clients' financial situations to determine bond eligibility and risk factors.
- Developed strong relationships with clients, providing support throughout the bonding process.
- Collaborated with law enforcement agencies to facilitate timely bond releases.
Education
High School Diploma -
Ross Senior High School
Hamilton, OH06-2003
Skills
- Written and verbal communication
- Client needs assessments
- Client advocacy
- Interviewing skills
- Proficient in PCC, PIMS, OBS, PNM
- Problem-solving
- Time management
- Teamwork
Timeline
Social Services Director
Bradlord Place Care Center
09.2025 - Current
Eligibility Referral Specialist II
Butler County Job and Family Services
08.2021 - 08.2025
ADRC Intake Specialist
Council on Aging of South Western Ohio
12.2014 - 06.2022
Eligibility Referral Speicialist II & III
Butler County Job and Family Services
03.2007 - 11.2014
Licensed Bail Bond Agent
Don's Bail Bonds
01.2006 - 03.2007
High School Diploma -
Ross Senior High School