Rachel Stobierski
Glen Ellyn,IL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Pier 290. Proven ability to multitask and enhance guest experiences while training new staff. Adept at utilizing sales techniques and maintaining organization, ensuring efficient operations and positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Pier 290
05.2021 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Server
Pier 290
05.2023 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Nursing
Marquette University
Milwaukee, WI05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Team collaboration
- Sales techniques
- Performance improvement
- Multitasking and organization
Timeline
Server
Pier 290
05.2023 - 08.2025
Restaurant Hostess
Pier 290
05.2021 - 05.2023
Bachelor of Science - Nursing
Marquette University
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