Rachel Suggs
Loris,SC
Summary
Results-driven retail leader with 28 years of management experience in grocery and retail operations. Expertise in team leadership, sales management, associate development, and operational execution. Skilled in overseeing full-store operations, including staffing, merchandising, inventory control, and financial performance, while enhancing customer service and driving business improvements.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Food Lion
Conway, South Carolina
05.2022 - Current
- Lead customer service operations and support overall store performance.
- Supervise, coach, and develop associates to improve customer service and operational execution.
- Manage staffing and schedules according to business needs while maintaining appropriate labor levels.
- Hold associates accountable for company standards, productivity, attendance, customer service, and operational responsibilities.
- Partner with store leadership to address sales, labor, staffing, sanitation, safety, and operational opportunities.
- Resolve customer concerns and employee issues professionally while maintaining a positive store environment.
- Support training and development of associates and emerging leaders.
- Maintain high standards for store conditions, front-end operations, and customer experience.
Retail Training Store Manager
Dollar General
Loris, South Carolina
08.2009 - 05.2022
- Directed all aspects of store operations with responsibility for sales, customer service, staffing, scheduling, inventory, merchandising, shrink, labor, and profitability.
- Led, coached, and developed associates and key holders to achieve company goals and prepare for advancement.
- Managed labor effectively by analyzing business needs and adjusting schedules and staffing levels accordingly.
- Implemented company initiatives and action plans designed to improve sales, productivity, customer service, and operational results.
- Maintained accountability for inventory accuracy, shrink control, merchandising standards, store presentation, and safety.
- Recruited, hired, trained, coached, and evaluated associates.
- Addressed performance issues and employee relations matters while maintaining company policies and standards.
- Served as a Store Training Manager, helping develop associates and leaders and reinforcing company procedures and expectations.
- Used hands-on leadership and daily follow-up to ensure operational priorities were completed accurately and on time.
Store Manager
BI-LO
Myrtle Beach, South Carolina
02.1999 - 11.2008
- Progressive Management Roles
- Store Manager
- Progressed through multiple leadership positions, ultimately serving as Store Manager.
- Managed full store operations including sales, customer service, staffing, scheduling, merchandising, inventory, labor, and associate development.
- Led multiple departments and gained extensive experience in perishables, customer service, human resources, marketing, and deli/bakery operations.
- Recruited, trained, coached, and developed associates and department managers.
- Managed employee relations, performance issues, scheduling, and staffing needs.
- Held teams accountable for operational standards, productivity, customer service, sanitation, safety, and merchandising execution.
- Worked closely with leadership teams to implement company programs and achieve business objectives.
- Developed a broad understanding of grocery operations through progressive leadership assignments across multiple areas of the business.
- Co-Manager Perishables
- Co-Manager Marketing
- Co-Manager Human Resources
- Co-Manager Customer Service
- Deli/Bakery Manager
Education
Some College (No Degree) - Funeral Services & Embalming
Gupton Jones College of Funeral Services
Decatur, GASkills
- Store Operations Management
- Sales and profitability
- Labor & Schedule Management
- Team Building & Associate Development
- Customer Service
- Performance Management
- Hiring & Training
- Inventory and Shrink Control
- Merchandising & Execution
- Employee Relations
- Safety and Sanitation
- Business Planning & Execution
- Coaching & Leadership Development
- Compliance & Operational Standards
Accomplishments
- Bi-Lo Top Sales & Private Label Performance-Won several private-label sales contests and display contests by driving strong product execution, merchandising, and associate engagement.
- Top Performer Customer Satisfaction Dollar General #15768
- Top Performer Sales % vs LY Dollar General #15768
Timeline
Customer Service Manager
Food Lion
05.2022 - Current
Retail Training Store Manager
Dollar General
08.2009 - 05.2022
Store Manager
BI-LO
02.1999 - 11.2008
Some College (No Degree) - Funeral Services & Embalming
Gupton Jones College of Funeral Services