Rachel Suzuki
Honolulu
Summary
Dynamic customer service professional with extensive experience at Hawaiian Airlines, excelling in fast-paced environments. Proven ability to enhance guest experiences through exceptional communication and problem-solving skills. Recognized for attention to detail and effective teamwork, consistently delivering high-quality service and fostering positive relationships with customers.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Hawaiian Airlines
Honolulu
12.2024 - Current
- Providing guests with an authentic Hawaiian hospitality experience while working at the ticket counter and at the gate.
- Possessing exceptional communication skills while thriving in a fast-paced environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Agent
Hawaiian Airlines
Honolulu
06.2018 - 06.2021
- Providing guests with an authentic Hawaiian hospitality experience while working at the ticket counter and at the gate.
- Possessing exceptional communication skills while thriving in a fast-paced environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Barista
The Lay Low
Honolulu
05.2017 - 06.2018
- Ensured exceptional service by maintaining consistent beverage quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Store Manager
Coffee Bean and Tea Leaf
Honolulu
08.2015 - 05.2017
- Guaranteed store compliance with company standards in sales, staffing, and product quality.
- Processed payroll data accurately and on time.
Barista
Starbucks
Honolulu
07.2013 - 08.2015
- Delivered high-standard beverage and food offerings tailored to customer needs.
- Adhered to health department regulations concerning sanitation standards.
Swim Instructor
Diamond Head Aquatics
Honolulu
03.2011 - 08.2013
- Delivered training on foundational strokes and honed abilities of children between 6 months and 10 years.
- Acknowledged by parents for contributing to successful student education.
Team Lead
Jamba Juice
Honolulu
12.2007 - 06.2014
- Oversaw employee onboarding and ongoing training programs.
- Conducted regular monthly counts of product inventory.
- Managed multiple responsibilities to ensure excellent customer service.
Education
Bachelor of Arts - English Literature
University of Hawaii at Manoa
Honolulu12.2014
Certificate of Achievement - Dental Assisting
Kapiolani Community College
Honolulu05.2014
Associate of Arts - Liberal Arts
Kapiolani Community College
Honolulu05.2009
Skills
- Customer service
- Multitasking
- Attention to detail
- Critical thinking
- Teamwork skills
- Communication skills
- Problem solving
Timeline
Customer Service Agent
Hawaiian Airlines
12.2024 - Current
Customer Service Agent
Hawaiian Airlines
06.2018 - 06.2021
Barista
The Lay Low
05.2017 - 06.2018
Store Manager
Coffee Bean and Tea Leaf
08.2015 - 05.2017
Barista
Starbucks
07.2013 - 08.2015
Swim Instructor
Diamond Head Aquatics
03.2011 - 08.2013
Team Lead
Jamba Juice
12.2007 - 06.2014
Bachelor of Arts - English Literature
University of Hawaii at Manoa
Certificate of Achievement - Dental Assisting
Kapiolani Community College
Associate of Arts - Liberal Arts
Kapiolani Community College