Rachel Taylor
Brooklyn,NY
Summary
Licensed Mental Health Counselor (NYS) with 10+ years of experience in social services and behavioral health. Licensed Mental Health Counseleo with Diagnostic Privledge. Expertise in case management, counseling, and program development. Skilled in supervision, staff training, and government grant compliance. Certified in Mental Health First Aid, Grief Counseling, and Motivational Interviewing. Strong leadership, organizational, and advocacy skills. Proficient in Microsoft Office Suite, Google Workspace, and Salesforce.
Experienced with therapeutic interventions to support patient mental health. Utilizes crisis management techniques to ensure patient safety and well-being. Track record of effective patient counseling and development of individualized care plans.
Overview
11
11
years of professional experience
Work History
Behavioral Health Specialist
Aptithealth
05.2023 - Current
- Provide individual virtual counseling with a caseload of up to 100 clients
- Develop personalized care plans using goal setting and outcomes tracking
- Collaborate with physicians, care managers, and healthcare teams
- Track and document patient progress and clinical findings
Therapist
BetterHelp
02.2023 - 05.2024
- Delivered virtual therapy across 50 states via text, phone, and video
- Conducted mental health assessments and evaluations
- Created customized treatment plans based on client needs
Interim Director, Work Wellness & Alumni Support
The HOPE Program
07.2022 - 02.2023
- Managed short-term case management and provided clinical support
- Supervised 8 staff members, including case managers and mental health interns
- Developed treatment plans and facilitated mental health workshops
- Managed government grants and contracts to meet performance goals
Assistant Director of Alumni Support
The HOPE Program
12.2021 - 07.2022
- Led a team supporting 400+ employed program graduates
- Managed employment retention milestones (1 month, 3 months, 6 months, 1 year, 2 years)
- Developed service plans and policies for alumni case management
Employment Specialist
The HOPE Program
07.2019 - 12.2021
- Conducted client evaluations and developed SMART goals for employment
- Assisted clients with job searches, resumes, and interview preparation
- Trained and supervised new staff in engagement best practices
- Maintained case records in Salesforce and facilitated job placements
Retention Associate
The HOPE Program
12.2017 - 07.2019
- Provided counseling and job retention support for newly employed clients
- Conducted mental health screenings and developed treatment plans
- Facilitated career advancement workshops and self-care education
Interim Recruitment & Intake Coordinator
The HOPE Program
09.2017 - 12.2017
- Developed outreach plans to meet enrollment goals
- Conducted client interviews and program eligibility assessments
Service Coordinator
Brooklyn Perinatal Network
12.2014 - 06.2015
- Coordinated care between medical and social service providers
- Managed client referrals and case documentation
- Advocated for timely and cost-effective services
Education
Master of Science - Mental Health Counseling
Long Island University
Brooklyn, NYBachelor of Science - Public Health
SUNY Old Westbury
Old Westbury, NYSkills
- Licensed Mental Health Counselor (NYS)
- Certified in Mental Health First Aid, Grief Counseling, and Motivational Interviewing
- Expertise in Case Management, Counseling, & Supervision
- Proficient in Microsoft Office, Google Workspace, Salesforce
- Dialectical behavior therapy
- Mental health assessment
- Discharge planning
Timeline
Behavioral Health Specialist
Aptithealth
05.2023 - Current
Therapist
BetterHelp
02.2023 - 05.2024
Interim Director, Work Wellness & Alumni Support
The HOPE Program
07.2022 - 02.2023
Assistant Director of Alumni Support
The HOPE Program
12.2021 - 07.2022
Employment Specialist
The HOPE Program
07.2019 - 12.2021
Retention Associate
The HOPE Program
12.2017 - 07.2019
Interim Recruitment & Intake Coordinator
The HOPE Program
09.2017 - 12.2017
Service Coordinator
Brooklyn Perinatal Network
12.2014 - 06.2015
Bachelor of Science - Public Health
SUNY Old Westbury
Master of Science - Mental Health Counseling
Long Island University
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