Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Tharp

Rachel Tharp

Independence,MO

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

3
3
years of professional experience

Work History

Shift Manager

Beauty Brands
Independence, MO
06.2019 - Current
  • Train and mentor new employees to maximize team performance.
  • Supervise employees and oversaw quality compliance with company standards for customer service.
  • Keep employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperate with coworkers to improve customer experience and manage storefront.
  • Consistently exhibit a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhere to company standards and compliance requirements for operations and cleanliness of areas.

Education

Associate of Arts - General

Metropolitan Community College, Blue River
Independence, MO
06.2023

Skills

  • Financial Management
  • Greet Guests
  • Sales Activities
  • Cash Handling
  • Opening and Closing Procedures
  • Supply Ordering
  • Payment Processing
  • Microsoft Office
  • Scheduling and Coordinating
  • Customer Service
  • Quality Standards

Timeline

Shift Manager

Beauty Brands
06.2019 - Current

Associate of Arts - General

Metropolitan Community College, Blue River

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Rachel Tharp