Rachel Thomas
Whiteford
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my problem-solving abilities and attention to detail at Zodiac North America to elevate service quality. My expertise in marine safety equipment and vessel inspection procedures, coupled with a proven track record in improving business reputation, positions me as a valuable asset to any team.
Overview
32
32
years of professional experience
Work History
Boat Technician
Zodiac North America
10.2014 - Current
- Delivered safe boating experiences by conducting thorough inspections of safety equipment and systems before each use.
- Expanded clientele base through referrals from satisfied customers who experienced excellent service results firsthand.
- Optimized boat performance through comprehensive engine overhauls, ensuring a smooth sailing experience for clients.
- Improved customer satisfaction by providing timely and efficient boat repairs and maintenance services.
- Elevated business reputation through dedication to customer satisfaction, promptly addressing any concerns or complaints that arose during the repair process.
- Preserved the integrity of high-end vessels by carefully adhering to manufacturer specifications when completing repairs or installations.
- Collaborated with team members to quickly diagnose and address complex mechanical or electrical issues on various types of boats.
- Maintained a clean working environment to ensure safety standards were met at all times while servicing boats.
- Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements.
Barn Hand
Oldfield’s School
09.2004 - 05.2013
- Consistently met deadlines for daily chores and special projects, contributing to the smooth operation of the barn.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Ensured proper care for injured or sick animals by administering prescribed medications and treatments under veterinarian guidance.
- Supported overall farm management with tasks such as fence repair, pasture management, and equipment maintenance as needed.
- Improved animal handling skills through continuous training under experienced equestrians on staff.
- Collaborated with team members to plan and execute efficient feeding schedules for optimal animal nutrition.
- Contributed to a safe working environment by promptly addressing hazards and maintaining clean workspaces.
- Provided support during equine emergencies such as colic episodes or injuries ensuring timely intervention from veterinarians.
- Maintained positive relationships with clients during barn tours, horse shows, and other events by providing exceptional customer service.
- Upheld high standards of cleanliness throughout all facilities which led to consistently favorable inspections from regulatory agencies.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
- Cleaned stalls, pens, and equipment using [Type] tools for optimal health of [Type] animals.
Picker Packer and Receiving
Sephora
09.2002 - 09.2004
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Dairy Farm Hand
Greencastle Farms
03.1992 - 04.2002
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
- Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Aided in calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Maintained a high standard of animal welfare by closely monitoring living conditions and promptly addressing any issues that arose.
- Ensured optimal herd performance through diligent observation of animal behavior patterns, identifying signs of illness or injury early on for prompt treatment.
Education
High School Diploma -
Hardford Technical High
Bel Air, MD06.1997
Skills
- Customer service abilities
- Marine Safety Equipment
- Vessel Inspection Procedures
- Boat Detailing Techniques
- Boat Maintenance Procedures
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
Timeline
Boat Technician
Zodiac North America
10.2014 - Current
Barn Hand
Oldfield’s School
09.2004 - 05.2013
Picker Packer and Receiving
Sephora
09.2002 - 09.2004
Dairy Farm Hand
Greencastle Farms
03.1992 - 04.2002
High School Diploma -
Hardford Technical High
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