Rachel Thomas
Edgewater,FL
Summary
Business operations manager with extensive experience in developing and executing strategic plans that enhance service excellence. Proven leader adept at building strong customer relationships through effective process improvements. Prepared to drive organizational success by aligning strategies with future goals while maintaining budgetary discipline.
Overview
22
22
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Business Operations Manager
Travel and Leisure
Daytona Beach, FL
11.2018 - Current
- Managed daily operations to enhance service delivery across travel offerings.
- Developed and implemented process improvements for operational efficiency.
- Coordinated cross-departmental communication to streamline project execution.
- Trained staff on best practices for customer service and operational procedures.
- Facilitated training sessions to enhance team skills and knowledge retention.
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Identified key objectives to re-establish long term plans to meet goals.
Business Operations Supervisor
Travel and Leisure
Daytona Beach, FL
02.2018 - 11.2018
- Supervised daily operations and workflow management for diverse travel and leisure services.
- Trained and mentored new employees on company policies and procedures.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Assisted in the preparation of budgets, forecasts, financial reports and other documents related to business operations.
- Reviewed, evaluated and monitored day-to-day business operations to ensure efficiency and compliance with organizational policies.
- Identified areas where improvements could be made in order to enhance overall efficiency.
Business Operations Coordinator
Travel and Leisure
Daytona Beach, FL
06.2004 - 11.2018
- Managed inventory of gift items to ensure availability and variety.
- Provided exceptional customer service by assisting clients with gift selection processes.
- Prepared invoices for payment processing after each sale transaction was completed.
- Collaborated with other departments to ensure smooth operations of the reception area.
- Monitored inventory levels of promotional items such as hats, t-shirts, mugs.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Drafted and reviewed contracts ensuring compliance with organizational policies.
- Collaborated with cross-functional teams to clarify contract terms and conditions.
- Identified areas where improvements could be made within the contracting process.
Education
Mainland Highschool
Daytona Beach, FLSkills
- Operations management
- Process improvement
- Cross-departmental coordination
- Staff training
- Strategic planning
- Effective communication
- Onboarding and training
- Budgeting and forecasting
- Microsoft Office proficient
- Relationship building and management
- Sales operations
- Process changes and implementation
- Decision-making capacity
- Project management – NEXUS app
Certification
- Florida notary
Timeline
Business Operations Manager
Travel and Leisure
11.2018 - Current
Business Operations Supervisor
Travel and Leisure
02.2018 - 11.2018
Business Operations Coordinator
Travel and Leisure
06.2004 - 11.2018
Mainland Highschool