Rachel Thompson
Chicago,IL
Summary
Results-driven Senior Engagement Manager with a proven track record at View The Space (VTS), enhancing client relations and leading innovative solutions that increased adoption by 60%. Skilled in project oversight and team leadership, effectively driving revenue growth and operational excellence across diverse real estate portfolios.
Overview
10
10
years of professional experience
Work History
Senior Engagement Manager
View The Space
Chicago, IL
10.2020 - Current
- Developed a retail discount platform that boosted quarterly revenue beyond $30,000.
- Collaborated with top ARR clients to devise a launch strategy, boosting TenEx solution adoption by up to 60%.
- Streamlined communication between departments to ensure consistent client experience.
- Established and monitored key performance indicators for ongoing TenEx engagement.
Portfolio Manager
Private Asset Management
Chicago, IL
02.2018 - 09.2020
- Managed a diverse investment portfolio across various asset classes.
- Forecasted cash flow and investment requirements for strategic planning and reporting for stakeholders.
- Established strategic partnerships with vendors to cut costs while upholding quality standards.
Property Manager
Morguard
Coast At Lakeshore East, Chicago, IL
08.2017 - 01.2018
- Directed acquisition process for a 500-unit Class A multifamily asset, ensuring seamless ownership transition.
- Oversaw property financial operations, including budgeting and payment processing.
- Completed concurrent renovation projects, including office, lobby, and common area upgrades.
Multi-Site Property Manager
Reside Living
Chicago, IL
08.2016 - 07.2017
- Oversaw two assets comprising a high-rise and a vintage 90-unit property.
- Drove over 60% monthly lease renewal rates through upgraded tenant experience strategies.
- Full compliance with CHA IDHA, with 55 affordable units.
Assistant Property Manager
RMK Management
73 E Lake, Chicago, IL
06.2015 - 03.2016
- Established procedures to maximize retention for a 332-unit asset post-lease-up.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
Education
Bachelor of Science - Selling & Sales Management, Psychology
Purdue University
05-2011
Skills
- Project Oversight
- Client Relations Expertise
- Event Coordination
- Vendor Relations Management
- Team Leadership
- Analytical Problem Solving
Timeline
Senior Engagement Manager
View The Space
10.2020 - Current
Portfolio Manager
Private Asset Management
02.2018 - 09.2020
Property Manager
Morguard
08.2017 - 01.2018
Multi-Site Property Manager
Reside Living
08.2016 - 07.2017
Assistant Property Manager
RMK Management
06.2015 - 03.2016
Bachelor of Science - Selling & Sales Management, Psychology
Purdue University
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