Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Topper

Millbrae,CA

Summary

Dynamic and driven individual with an unique background as a retired athlete transitioning into the field of dentistry before discovering a profound passion for helping others through fitness. Now seeking opportunities to leverage my diverse background and passion for fitness to inspire and support individuals on their journey to optimal health and well-being. Through my experiences, I have enhanced my exceptional communication skills, time management proficiency, and a keen attention to detail, all while focusing on building rapport with individuals and finding a genuine desire to make a positive impact on the lives of others.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Membership Advisor

Equinox
08.2023 - Current
  • Provided personal fitness consultations and presenting membership sales that best fit potential members' needs.
  • Maintained accurate records of all membership transactions, ensuring proper billing and payment processes were followed.
  • Supported existing members with their account-related queries and maintaining strong client relationships to enhance member retention rates.
  • Organized and executed lead-generating events bi-weekly and/or monthly to drive new business, while attracting and engaging with potential clients.
  • Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.

Studio Manager

West Coast Fitness - Orangetheory Fitness
08.2022 - 08.2023
  • Established a positive work environment, fostering collaboration among staff members to improve productivity, and drive sales to consistently exceed the monthly sales goal by 5-11%.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, and customer service best practices.
  • Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.

Assistant Manager

West Coast Fitness - Orangetheory Fitness
06.2022 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment, while role playing and consistently developing staff.
  • Collaborated with management team to develop strategic plans for business growth and improvement.

Registered Dental Assistant

Dr. Terrence Y. Lau - Pediatric Dentist
04.2019 - 08.2022
  • As the Lead Assistant - participated in all hiring meetings, along with successfully training new hires.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Experience using Eaglesoft software
  • Scheduled appointments for new and existing customers, factoring in the Dentist's availability and scheduling loads.
  • Maintained a daily personal schedule, preparing and completing patients' x-rays and cleanings prior to dentist's examination.

Sales Associate

West Coast Fitness - Orangetheory
07.2021 - 06.2022
  • Over exceeded sales expectations and monthly targets, helping the team hit the studio goal.
  • Engaged with customers to effectively build rapport and lasting relationships, creating a monthly member retention under 3%.
  • Participated on the Marketing Team, overseeing 4 different studios' social media, while creating brand awareness for multiple studio locations and successfully driving new potential members.

Education

College of San Mateo

Dental Assisting Program
San Mateo, CA
05.2017

Burlingame High School
Burlingame, CA
05.2015

Skills

  • Highly Organized
  • Goal-Oriented
  • Time Management
  • Customer Experience Management
  • Effective Communicator
  • Member Relations
  • Problem-solving
  • Training & Development
  • Adaptability
  • Community Outreach

Certification

  • Sales Training
  • Licensed - Registered Dental Assistant
  • BLS CPR
  • OSHA & HIPPA

Timeline

Membership Advisor

Equinox
08.2023 - Current

Studio Manager

West Coast Fitness - Orangetheory Fitness
08.2022 - 08.2023

Assistant Manager

West Coast Fitness - Orangetheory Fitness
06.2022 - 08.2022

Sales Associate

West Coast Fitness - Orangetheory
07.2021 - 06.2022

Registered Dental Assistant

Dr. Terrence Y. Lau - Pediatric Dentist
04.2019 - 08.2022

College of San Mateo

Dental Assisting Program

Burlingame High School

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