Summary
Overview
Work History
Education
Skills
AWARDS
Timeline
Generic

Rachel Toushin

Chicago,,Illinois

Summary

Recent Communications graduate from DePaul University with experience in customer service and organizational communications. Skilled in building client relationships, coordinating outreach, and delivering clear, audience-focused communication. Seeking entry-level opportunities in communications, marketing, or public relations.

Overview

5
5
years of professional experience

Work History

Server and Bartender

The Grove Country Club
Long Grove, IL
06.2025 - Current
  • Built and maintained relationships with at least 30 members through personalized, high-quality communication in a fast-paced environment
  • Managed high-volume interactions while maintaining professionalism and attention to detail
  • Resolved customer concerns efficiently, ensuring positive outcomes and retention
  • Promoted menu items, specials, and events, increasing engagement and sales

Salon Assistant

Mario Tricoci Salon & Spa
Arlington Heights, IL
05.2022 - 12.2023
  • Maintained daily operations by preparing service areas to ensure a seamless client experience for about 25 clients daily
  • Built rapport with clients through active listening and personalized communication
  • Maintained a welcoming environment aligned with company standards

Customer Service Representative

Jewel-Osco
Buffalo Grove, IL
05.2021 - 03.2022
  • Provided customer support by addressing questions, concerns, and product inquiries for at least 40 customers daily
  • Communicated store information clearly and effectively to a wide range of customers
  • Developed strong interpersonal skills through consistent customer interaction

Education

Bachelor of Arts - Communication Studies

DePaul University
Chicago, IL
03-2026

Skills

  • Written and verbal communication
  • Exceptional customer service
  • Audience engagement
  • Public speaking
  • Innovative thinking
  • Organization and time management
  • Team collaboration
  • Critical thinking
  • Canva, Microsoft Office, and Google Workspace proficiency

AWARDS

DePaul University Dean’s List Fall 2023, Winter 2024, Spring 2024, Fall 2024, Winter 2025, Spring 2025, Fall 2026, Winter 2026

Timeline

Server and Bartender

The Grove Country Club
06.2025 - Current

Salon Assistant

Mario Tricoci Salon & Spa
05.2022 - 12.2023

Customer Service Representative

Jewel-Osco
05.2021 - 03.2022

Bachelor of Arts - Communication Studies

DePaul University