TOMAS RODRIGUEZ
Winter Garden
Summary
Analytical and detail-oriented Industrial Engineer with a strong focus on optimizing production processes. Experienced in high-volume customer service environments, demonstrating effective communication and interpersonal skills. Proven track record of improving workflow and enhancing team efficiency, significantly contributing to service excellence. Adaptable problem-solver with a history of increasing customer satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Server Bartender
GGS Waterfront
Hollywood
08.2024 - 03.2025
- Provided exceptional service in a high-energy environment, crafting signature cocktails and creating a welcoming atmosphere by recommending drinks based on guests preferences.
- Working in a fast-paced environment, ensuring smooth service, especially during peak hours.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Lead Barback
GGS Waterfront
Hollywood
09.2022 - 08.2024
- Managed barback operations, ensuring efficient restocking and seamless support during peak hours.
- Trained and mentored junior staff, fostering teamwork and maintaining high service standards.
- Proficient in inventory management, cash handling, and maintaining strict hygiene and safety protocols in fast-paced environments.
Office Assistant
Tellex Group
Remote
02.2021 - 03.2023
- Detail-oriented and highly organized office assistant with two years of experience providing administrative support in fast-paced office environments.
- Proficient in managing office tasks efficiently, prioritizing workload, and ensuring smooth daily operations.
- Strong communication skills and a proactive approach to problem-solving.
Sales Manager
Mi Tienda Montana Paint Warehouse
Maracaibo
01.2013 - 04.2016
- Illustrated merchandise and explained the use, operation, and preservation of products to customers.
- Made recommendations based on needs.
- Provided all invoicing and processed payments for sales.
Education
Bachelor of Science - Industrial Engineering
Dr. Rafael Belloso Chacin Private University
01.2020
Skills
- Microsoft Office
- Customer service
- Cash handling
- Food safety
- Team leadership
- Mixology techniques
- Guest engagement
- Verbal and written communication
- Server training
- Project Management
- Team Collaboration
- Communication
- Attention to Detail
References
Available upon request
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server Bartender
GGS Waterfront
08.2024 - 03.2025
Lead Barback
GGS Waterfront
09.2022 - 08.2024
Office Assistant
Tellex Group
02.2021 - 03.2023
Sales Manager
Mi Tienda Montana Paint Warehouse
01.2013 - 04.2016
Bachelor of Science - Industrial Engineering
Dr. Rafael Belloso Chacin Private University
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