Gin Canterbury
Layton,UT
Summary
Dynamic and results-driven restaurant professional with a proven track record of delivering exceptional service and fostering customer loyalty. Recognized for a strong work ethic, adaptability, and outstanding interpersonal skills, consistently excelling in fast-paced environments. Experienced in quickly mastering new skills and managing diverse tables with precision, ensuring timely service while exceeding sales goals. Committed to enhancing customer satisfaction through attentive service and a genuine passion for the hospitality industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server Bartender
Osaka Japanese Restaurant
12.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed food and beverage orders, ensuring accuracy and timely delivery.
- Trained and mentored new staff on restaurant protocols and customer interactions.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Handled cash transactions accurately, balancing cash register at end of shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Bartender Trainer
Texas Roadhouse Restaurant
06.2019 - 08.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
Shift Leader
Game Crazy
11.2006 - 01.2010
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
Server
Ruby Tuesday
08.2004 - 02.2008
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
Some College (No Degree) - Psychology
Salt Lake Community College
Salt Lake City, UTGED -
Timpview High School
Provo, UT05-2001
Skills
- High-Volume Dining
- Food Safety Understanding
- Effective Customer Upselling
- Strong work ethic
- Liquor, Wine and Food Service
- Specials Promotion and Upselling
- Team Player
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Customer Service and Rapport
- Staff Training
- Verbal and Written Communication
- High Energy and Stamina
- Exceptional customer service
Certification
Current Food Handlers Permit through the state of Utah
Learn 2 Serve Responsible Alcohol Service
Timeline
Server Bartender
Osaka Japanese Restaurant
12.2024 - Current
Server Bartender Trainer
Texas Roadhouse Restaurant
06.2019 - 08.2023
Shift Leader
Game Crazy
11.2006 - 01.2010
Server
Ruby Tuesday
08.2004 - 02.2008
GED -
Timpview High School
Some College (No Degree) - Psychology
Salt Lake Community College