Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Turner

Summary

Dedicated to exceeding customer satisfaction and contributing to company growth. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Caretaker

Rover
06.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Warehouse

Amazon
08.2022 - 01.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Seasonal employment. Sort boxes and maintain quality product for customers.

Customer Service Representative

Turo
06.2019 - 02.2020
  • Offer advice and assistance to customers, customizable for client's travel plans.
  • Client focus. Schedule pickup and drop off at airport with travel accommodations.
  • Provide follow up details for next appointment. Detail each car after client use.

Customer Service Associate

Panera Bread
04.2017 - 06.2019
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improve operational growth while managing customer's requests, store inventory, transactions, new purchase orders and pricing needs.
  • Ensure large volume of customers daily by approaching conversations with positive attitude and focusing on customer mindset.
  • Create customer service initiatives to improve wait times.

Customer Service Representative

Applebee's Grill + Bar
05.2016 - 08.2017
  • Offer advice and assistance to customers, paying attention to special needs or wants.
  • Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Respond to customer requests for products, services and company loyalty information.
  • Provide information regarding accounts and loyalty.

Customer Service Representative

TacoBell / KFC
05.2015 - 03.2016
  • Promote sales and loyalty programs.
  • Cash register operations.
  • Prepare food for morning shift and pre-stock for following shift.

Education

High School Diploma -

Simon Kenton High School
Independence, KY
08.2012

Associate of Science - Computer Science

Gateway Community College
Florence, KY
12-2024

Skills

  • 7 years customer service expertise
  • Self development focus
  • Money handling capabilities
  • Excellent listening skills
  • Creative problem solving
  • Efficiency Mindset

Certification

  • Hardware TestOut
  • Network TestOut
  • Security TestOut

Certificate complete 2024


CompTIA Network plus

In progress

complete by September 2025


CompTIA A plus

In progress

complete by September 2025



Timeline

Customer Service Caretaker

Rover
06.2024 - Current

Warehouse

Amazon
08.2022 - 01.2024

Customer Service Representative

Turo
06.2019 - 02.2020

Customer Service Associate

Panera Bread
04.2017 - 06.2019

Customer Service Representative

Applebee's Grill + Bar
05.2016 - 08.2017

Customer Service Representative

TacoBell / KFC
05.2015 - 03.2016

High School Diploma -

Simon Kenton High School

Associate of Science - Computer Science

Gateway Community College

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